[GH-ISSUE #5671] Upgrade to Business Plan is forcing to Monthly Subscription #11843

New Issue

saavagebueno · 2026-08-05T01:31:18-04:00

saavagebueno commented

2026-08-05 01:31:18 -04:00

Originally created by @phcsmile on GitHub (Mar 24, 2026).
Original GitHub issue: https://github.com/netbirdio/netbird/issues/5671

I am unable to upgrade my NetBird account to the Business plan with a yearly subscription. The system only allows me to select the monthly billing option, even though I want the yearly Business plan.

My free plan has already expired, and I am now blocked from using the service while still being unable to complete the desired upgrade. I have contacted support by email but have not received any reply.

To Reproduce
Steps to reproduce the behavior:
Go to the NetBird Cloud dashboard for my account.

Navigate to Settings → Plans & Billing. (https://app.netbird.io/settings?tab=plans-and-billing)

Attempt to change the plan from the expired free plan to the Business plan.

Observe that the interface forces into the monthly billing cycle instead, the yearly option is missing.

Try to finalize the payment flow; the system only proceeds with the monthly Business plan.

Expected behavior
I should be able to choose the Business plan with a yearly subscription as an available option.

After selecting the yearly Business plan and providing payment details, my account should be upgraded to Business (yearly) and the free plan should be properly deactivated without blocking access.

Are you using NetBird Cloud?
Yes, I am using NetBird Cloud (not self‑hosted control plane).

Originally created by @phcsmile on GitHub (Mar 24, 2026). Original GitHub issue: https://github.com/netbirdio/netbird/issues/5671 I am unable to upgrade my NetBird account to the Business plan with a yearly subscription. The system only allows me to select the monthly billing option, even though I want the yearly Business plan. My free plan has already expired, and I am now blocked from using the service while still being unable to complete the desired upgrade. I have contacted support by email but have not received any reply. To Reproduce Steps to reproduce the behavior: Go to the NetBird Cloud dashboard for my account. Navigate to Settings → Plans & Billing. (https://app.netbird.io/settings?tab=plans-and-billing) Attempt to change the plan from the expired free plan to the Business plan. Observe that the interface forces into the monthly billing cycle instead, the yearly option is missing. Try to finalize the payment flow; the system only proceeds with the monthly Business plan. Expected behavior I should be able to choose the Business plan with a yearly subscription as an available option. After selecting the yearly Business plan and providing payment details, my account should be upgraded to Business (yearly) and the free plan should be properly deactivated without blocking access. Are you using NetBird Cloud? Yes, I am using NetBird Cloud (not self‑hosted control plane). <img width="752" height="715" alt="Image" src="https://github.com/user-attachments/assets/de2eb927-d79c-45da-92f1-d5323aae39c4" />

saavagebueno added the triage-needed label 2026-08-05 01:31:18 -04:00

saavagebueno commented

2026-08-05 01:31:18 -04:00

@itvcea commented on GitHub (Mar 26, 2026):

@phcsmile I have the same situation and if we go to the NetBird website instead of use our netbird cloud account, we have the option to pay $5 instead of $6

As you, We sent an email to support but we have no reply from the netbird support side "No yet"

@itvcea commented on GitHub (Mar 26, 2026): @phcsmile I have the same situation and if we go to the NetBird website instead of use our netbird cloud account, we have the option to pay $5 instead of $6 <img width="850" height="696" alt="Image" src="https://github.com/user-attachments/assets/d3b9d72b-7a55-41eb-83d2-be571df3824e" /> As you, We sent an email to support but we have no reply from the netbird support side "No yet"

saavagebueno commented

2026-08-05 01:31:19 -04:00

@phcsmile commented on GitHub (Mar 28, 2026):

The information i got is funny

Hello Pragnesh,

Our yearly subscription options with an annual invoice are currently
limited to enterprise contracts with 250 users or more.

Apologies for the inconvenience. Let us know if you have any questions.

Best,

Jack Carter
Solutions Engineer

Pragnesh Nanji

On Thu, 26 Mar 2026, 17:16 itvcea, @.***> wrote:

itvcea left a comment (netbirdio/netbird#5671)
https://github.com/netbirdio/netbird/issues/5671#issuecomment-4135868244

@phcsmile https://github.com/phcsmile I have the same situation and if
we go to the NetBird website instead of use our netbird cloud account, we
have the option to pay $5 instead of $6
image.png (view on web)
https://github.com/user-attachments/assets/d3b9d72b-7a55-41eb-83d2-be571df3824e

As you, We sent an email to support but we have no reply from the netbird
support side "No yet"

—
Reply to this email directly, view it on GitHub
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You are receiving this because you were mentioned.Message ID:
@.***>

@phcsmile commented on GitHub (Mar 28, 2026): The information i got is funny Hello Pragnesh, Our yearly subscription options with an annual invoice are currently limited to enterprise contracts with 250 users or more. Apologies for the inconvenience. Let us know if you have any questions. Best, Jack Carter Solutions Engineer *Pragnesh Nanji* On Thu, 26 Mar 2026, 17:16 itvcea, ***@***.***> wrote: > *itvcea* left a comment (netbirdio/netbird#5671) > <https://github.com/netbirdio/netbird/issues/5671#issuecomment-4135868244> > > @phcsmile <https://github.com/phcsmile> I have the same situation and if > we go to the NetBird website instead of use our netbird cloud account, we > have the option to pay $5 instead of $6 > image.png (view on web) > <https://github.com/user-attachments/assets/d3b9d72b-7a55-41eb-83d2-be571df3824e> > > As you, We sent an email to support but we have no reply from the netbird > support side "No yet" > > — > Reply to this email directly, view it on GitHub > <https://github.com/netbirdio/netbird/issues/5671?email_source=notifications&email_token=CAQFTYIVWAAMSZXTOVPS5AD4SVCTLA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIMJTGU4DMOBSGQ2KM4TFMFZW63VHNVSW45DJN5XKKZLWMVXHJLDGN5XXIZLSL5RWY2LDNM#issuecomment-4135868244>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/CAQFTYKW73KKRG7Y4QC3UV34SVCTLAVCNFSM6AAAAACW5AGVAOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DCMZVHA3DQMRUGQ> > . > You are receiving this because you were mentioned.Message ID: > ***@***.***> >

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Reference: DYNR/netbird#11843