[GH-ISSUE #1963] Whats wrong with the netbird.io website #3883

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opened 2026-08-05 00:54:48 -04:00 by saavagebueno · 11 comments
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Originally created by @mrpastewart on GitHub (May 10, 2024).
Original GitHub issue: https://github.com/netbirdio/netbird/issues/1963

Project Website appears dead when i try to connect is the site permanently down or?

Originally created by @mrpastewart on GitHub (May 10, 2024). Original GitHub issue: https://github.com/netbirdio/netbird/issues/1963 Project Website appears dead when i try to connect is the site permanently down or?
saavagebueno added the triage-needed label 2026-08-05 00:54:48 -04:00
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@greatbody commented on GitHub (May 10, 2024):

https://netbird.io/ the website is active available.

image
<!-- gh-comment-id:2105503581 --> @greatbody commented on GitHub (May 10, 2024): https://netbird.io/ the website is active available. <img width="1401" alt="image" src="https://github.com/netbirdio/netbird/assets/6984599/8db26a8b-09d6-4006-8986-a02ebd85b3ed">
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@mrpastewart commented on GitHub (May 10, 2024):

Interesting I can't access it from my location/connection been trying for a week

Screenshot from 2024-05-10 20-32-17

I'm not behind a firewall or proxy so I am at a loss for why I can't browse the site on my laptop I can reach it on my phone

<!-- gh-comment-id:2105514382 --> @mrpastewart commented on GitHub (May 10, 2024): Interesting I can't access it from my location/connection been trying for a week ![Screenshot from 2024-05-10 20-32-17](https://github.com/netbirdio/netbird/assets/1747808/3361b4e3-9245-45f2-97a0-e9c2f4bf43d8) I'm not behind a firewall or proxy so I am at a loss for why I can't browse the site on my laptop I can reach it on my phone
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@greatbody commented on GitHub (May 11, 2024):

Interesting I can't access it from my location/connection been trying for a week

Screenshot from 2024-05-10 20-32-17

I'm not behind a firewall or proxy so I am at a loss for why I can't browse the site on my laptop I can reach it on my phone

If your phone and laptop are connected to the same network and your laptop cannot access the website, it must be an laptop issue.

<!-- gh-comment-id:2105584192 --> @greatbody commented on GitHub (May 11, 2024): > Interesting I can't access it from my location/connection been trying for a week > > ![Screenshot from 2024-05-10 20-32-17](https://private-user-images.githubusercontent.com/1747808/329750657-3361b4e3-9245-45f2-97a0-e9c2f4bf43d8.png?jwt=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpc3MiOiJnaXRodWIuY29tIiwiYXVkIjoicmF3LmdpdGh1YnVzZXJjb250ZW50LmNvbSIsImtleSI6ImtleTUiLCJleHAiOjE3MTU0MDc3NjYsIm5iZiI6MTcxNTQwNzQ2NiwicGF0aCI6Ii8xNzQ3ODA4LzMyOTc1MDY1Ny0zMzYxYjRlMy05MjQ1LTQ1ZjItOTdhMC1lOWMyZjRiZjQzZDgucG5nP1gtQW16LUFsZ29yaXRobT1BV1M0LUhNQUMtU0hBMjU2JlgtQW16LUNyZWRlbnRpYWw9QUtJQVZDT0RZTFNBNTNQUUs0WkElMkYyMDI0MDUxMSUyRnVzLWVhc3QtMSUyRnMzJTJGYXdzNF9yZXF1ZXN0JlgtQW16LURhdGU9MjAyNDA1MTFUMDYwNDI2WiZYLUFtei1FeHBpcmVzPTMwMCZYLUFtei1TaWduYXR1cmU9YjM3NGMxN2ZlNjViNDQ2ZTk5ZjJlYWFkMTU5M2VmNWZjZGE3NTExNWYwZTlkODNmMjE3Nzk4MTNmNTMzYzZlYyZYLUFtei1TaWduZWRIZWFkZXJzPWhvc3QmYWN0b3JfaWQ9MCZrZXlfaWQ9MCZyZXBvX2lkPTAifQ.4TAFnMenxfrosMV6qGoQbR3m2JWpWMUdh_lKapp4W6w) > > I'm not behind a firewall or proxy so I am at a loss for why I can't browse the site on my laptop I can reach it on my phone If your phone and laptop are connected to the same network and your laptop cannot access the website, it must be an laptop issue.
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@mlsmaycon commented on GitHub (May 11, 2024):

@mrpastewart can you try generating a HAR file? it might that some image of file is too large on your desktop and is taking time to load.

To generate a HAR file you can follow the steps from; https://help.okta.com/oag/en-us/content/topics/access-gateway/troubleshooting-with-har.htm

<!-- gh-comment-id:2105634109 --> @mlsmaycon commented on GitHub (May 11, 2024): @mrpastewart can you try generating a HAR file? it might that some image of file is too large on your desktop and is taking time to load. To generate a HAR file you can follow the steps from; https://help.okta.com/oag/en-us/content/topics/access-gateway/troubleshooting-with-har.htm
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@euh2 commented on GitHub (May 11, 2024):

I can't access netbird.io when connected to a VPN, primarily from M247 networks . I guess some firewall is dropping the traffic.

<!-- gh-comment-id:2105744713 --> @euh2 commented on GitHub (May 11, 2024): I can't access netbird.io when connected to a VPN, primarily from M247 networks . I guess some firewall is dropping the traffic.
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@mrpastewart commented on GitHub (May 11, 2024):

@mlsmaycon Here is my HAR file for chrome it does this in firefox and MS Edge as well and my phone and my laptop are both on the AT&T network. Laptop is connected via wifi router and the phone is on the cell network.

{
"log": {
"version": "1.2",
"creator": {
"name": "WebInspector",
"version": "537.36"
},
"pages": [],
"entries": [
{
"_initiator": {
"type": "other"
},
"_priority": "VeryHigh",
"_resourceType": "document",
"cache": {},
"request": {
"method": "GET",
"url": "https://netbird.io/",
"httpVersion": "",
"headers": [
{
"name": "Upgrade-Insecure-Requests",
"value": "1"
},
{
"name": "User-Agent",
"value": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"
},
{
"name": "sec-ch-ua",
"value": ""Chromium";v="124", "Google Chrome";v="124", "Not-A.Brand";v="99""
},
{
"name": "sec-ch-ua-mobile",
"value": "?0"
},
{
"name": "sec-ch-ua-platform",
"value": ""Linux""
}
],
"queryString": [],
"cookies": [],
"headersSize": -1,
"bodySize": 0
},
"response": {
"status": 0,
"statusText": "",
"httpVersion": "",
"headers": [],
"cookies": [],
"content": {
"size": 0,
"mimeType": "x-unknown"
},
"redirectURL": "",
"headersSize": -1,
"bodySize": -1,
"_transferSize": 0,
"_error": "net::ERR_ABORTED"
},
"serverIPAddress": "",
"startedDateTime": "2024-05-11T13:33:56.352Z",
"time": 3001.8210000000636,
"timings": {
"blocked": 3001.8210000000636,
"dns": -1,
"ssl": -1,
"connect": -1,
"send": 0,
"wait": 0,
"receive": 0,
"_blocked_queueing": -1
}
},
{
"_initiator": {
"type": "other"
},
"_priority": "VeryHigh",
"_resourceType": "document",
"cache": {},
"request": {
"method": "GET",
"url": "http://netbird.io/",
"httpVersion": "HTTP/1.1",
"headers": [
{
"name": "Accept",
"value": "text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3;q=0.7"
},
{
"name": "Accept-Encoding",
"value": "gzip, deflate"
},
{
"name": "Accept-Language",
"value": "en-US,en;q=0.9"
},
{
"name": "Connection",
"value": "keep-alive"
},
{
"name": "Host",
"value": "netbird.io"
},
{
"name": "Upgrade-Insecure-Requests",
"value": "1"
},
{
"name": "User-Agent",
"value": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"
}
],
"queryString": [],
"cookies": [],
"headersSize": 413,
"bodySize": 0
},
"response": {
"status": 408,
"statusText": "Request Time-out",
"httpVersion": "HTTP/1.1",
"headers": [
{
"name": "Content-Length",
"value": "0"
}
],
"cookies": [],
"content": {
"size": 0,
"mimeType": "x-unknown",
"compression": 52
},
"redirectURL": "",
"headersSize": 52,
"bodySize": -52,
"_transferSize": 0,
"_error": null
},
"serverIPAddress": "",
"startedDateTime": "2024-05-11T13:33:59.384Z",
"time": 3023.8540000000285,
"timings": {
"blocked": 3023.8540000000285,
"dns": -1,
"ssl": -1,
"connect": -1,
"send": 0,
"wait": -3007.4999999999363,
"receive": 0,
"_blocked_queueing": 3023.8540000000285
}
},
{
"_initiator": {
"type": "other"
},
"_priority": "VeryHigh",
"_resourceType": "document",
"cache": {},
"request": {
"method": "GET",
"url": "https://netbird.io/",
"httpVersion": "http/1.1",
"headers": [
{
"name": "Upgrade-Insecure-Requests",
"value": "1"
},
{
"name": "User-Agent",
"value": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"
}
],
"queryString": [],
"cookies": [],
"headersSize": -1,
"bodySize": 0
},
"response": {
"status": 307,
"statusText": "Temporary Redirect",
"httpVersion": "http/1.1",
"headers": [
{
"name": "Location",
"value": "http://netbird.io/"
},
{
"name": "Non-Authoritative-Reason",
"value": "HttpsUpgrades"
}
],
"cookies": [],
"content": {
"size": 0,
"mimeType": "x-unknown"
},
"redirectURL": "http://netbird.io/",
"headersSize": -1,
"bodySize": -1,
"_transferSize": 0,
"_error": null
},
"serverIPAddress": "",
"startedDateTime": "2024-05-11T13:33:59.400Z",
"time": 3001.9210000000385,
"timings": {
"blocked": -1,
"dns": -1,
"ssl": -1,
"connect": -1,
"send": 0,
"wait": 3001.9210000000385,
"receive": 0,
"_blocked_queueing": -1
}
},
{
"_initiator": {
"type": "other"
},
"_priority": "VeryHigh",
"_resourceType": "document",
"cache": {},
"connection": "901",
"request": {
"method": "GET",
"url": "http://netbird.io/",
"httpVersion": "http/1.1",
"headers": [
{
"name": "Upgrade-Insecure-Requests",
"value": "1"
},
{
"name": "User-Agent",
"value": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"
}
],
"queryString": [],
"cookies": [],
"headersSize": -1,
"bodySize": 0
},
"response": {
"status": 408,
"statusText": "Request Time-out",
"httpVersion": "http/1.1",
"headers": [
{
"name": "Content-Length",
"value": "0"
}
],
"cookies": [],
"content": {
"size": 0,
"mimeType": "text/plain"
},
"redirectURL": "",
"headersSize": -1,
"bodySize": -1,
"_transferSize": 52,
"_error": "net::ERR_HTTP_RESPONSE_CODE_FAILURE"
},
"serverIPAddress": "[2a05:d014:1f8d:7302:ebca:ec15:b24d:d07e]",
"startedDateTime": "2024-05-11T13:34:02.402Z",
"time": 75404.58400000003,
"timings": {
"blocked": 6.87499999989786,
"dns": 8.16,
"ssl": -1,
"connect": 64.40299999999999,
"send": 0.49500000000000455,
"wait": 75303.62100000001,
"receive": 21.03000000011525,
"_blocked_queueing": 5.57899999989786
}
}
]
}
}

<!-- gh-comment-id:2105759741 --> @mrpastewart commented on GitHub (May 11, 2024): @mlsmaycon Here is my HAR file for chrome it does this in firefox and MS Edge as well and my phone and my laptop are both on the AT&T network. Laptop is connected via wifi router and the phone is on the cell network. { "log": { "version": "1.2", "creator": { "name": "WebInspector", "version": "537.36" }, "pages": [], "entries": [ { "_initiator": { "type": "other" }, "_priority": "VeryHigh", "_resourceType": "document", "cache": {}, "request": { "method": "GET", "url": "https://netbird.io/", "httpVersion": "", "headers": [ { "name": "Upgrade-Insecure-Requests", "value": "1" }, { "name": "User-Agent", "value": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36" }, { "name": "sec-ch-ua", "value": "\"Chromium\";v=\"124\", \"Google Chrome\";v=\"124\", \"Not-A.Brand\";v=\"99\"" }, { "name": "sec-ch-ua-mobile", "value": "?0" }, { "name": "sec-ch-ua-platform", "value": "\"Linux\"" } ], "queryString": [], "cookies": [], "headersSize": -1, "bodySize": 0 }, "response": { "status": 0, "statusText": "", "httpVersion": "", "headers": [], "cookies": [], "content": { "size": 0, "mimeType": "x-unknown" }, "redirectURL": "", "headersSize": -1, "bodySize": -1, "_transferSize": 0, "_error": "net::ERR_ABORTED" }, "serverIPAddress": "", "startedDateTime": "2024-05-11T13:33:56.352Z", "time": 3001.8210000000636, "timings": { "blocked": 3001.8210000000636, "dns": -1, "ssl": -1, "connect": -1, "send": 0, "wait": 0, "receive": 0, "_blocked_queueing": -1 } }, { "_initiator": { "type": "other" }, "_priority": "VeryHigh", "_resourceType": "document", "cache": {}, "request": { "method": "GET", "url": "http://netbird.io/", "httpVersion": "HTTP/1.1", "headers": [ { "name": "Accept", "value": "text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7" }, { "name": "Accept-Encoding", "value": "gzip, deflate" }, { "name": "Accept-Language", "value": "en-US,en;q=0.9" }, { "name": "Connection", "value": "keep-alive" }, { "name": "Host", "value": "netbird.io" }, { "name": "Upgrade-Insecure-Requests", "value": "1" }, { "name": "User-Agent", "value": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36" } ], "queryString": [], "cookies": [], "headersSize": 413, "bodySize": 0 }, "response": { "status": 408, "statusText": "Request Time-out", "httpVersion": "HTTP/1.1", "headers": [ { "name": "Content-Length", "value": "0" } ], "cookies": [], "content": { "size": 0, "mimeType": "x-unknown", "compression": 52 }, "redirectURL": "", "headersSize": 52, "bodySize": -52, "_transferSize": 0, "_error": null }, "serverIPAddress": "", "startedDateTime": "2024-05-11T13:33:59.384Z", "time": 3023.8540000000285, "timings": { "blocked": 3023.8540000000285, "dns": -1, "ssl": -1, "connect": -1, "send": 0, "wait": -3007.4999999999363, "receive": 0, "_blocked_queueing": 3023.8540000000285 } }, { "_initiator": { "type": "other" }, "_priority": "VeryHigh", "_resourceType": "document", "cache": {}, "request": { "method": "GET", "url": "https://netbird.io/", "httpVersion": "http/1.1", "headers": [ { "name": "Upgrade-Insecure-Requests", "value": "1" }, { "name": "User-Agent", "value": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36" } ], "queryString": [], "cookies": [], "headersSize": -1, "bodySize": 0 }, "response": { "status": 307, "statusText": "Temporary Redirect", "httpVersion": "http/1.1", "headers": [ { "name": "Location", "value": "http://netbird.io/" }, { "name": "Non-Authoritative-Reason", "value": "HttpsUpgrades" } ], "cookies": [], "content": { "size": 0, "mimeType": "x-unknown" }, "redirectURL": "http://netbird.io/", "headersSize": -1, "bodySize": -1, "_transferSize": 0, "_error": null }, "serverIPAddress": "", "startedDateTime": "2024-05-11T13:33:59.400Z", "time": 3001.9210000000385, "timings": { "blocked": -1, "dns": -1, "ssl": -1, "connect": -1, "send": 0, "wait": 3001.9210000000385, "receive": 0, "_blocked_queueing": -1 } }, { "_initiator": { "type": "other" }, "_priority": "VeryHigh", "_resourceType": "document", "cache": {}, "connection": "901", "request": { "method": "GET", "url": "http://netbird.io/", "httpVersion": "http/1.1", "headers": [ { "name": "Upgrade-Insecure-Requests", "value": "1" }, { "name": "User-Agent", "value": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36" } ], "queryString": [], "cookies": [], "headersSize": -1, "bodySize": 0 }, "response": { "status": 408, "statusText": "Request Time-out", "httpVersion": "http/1.1", "headers": [ { "name": "Content-Length", "value": "0" } ], "cookies": [], "content": { "size": 0, "mimeType": "text/plain" }, "redirectURL": "", "headersSize": -1, "bodySize": -1, "_transferSize": 52, "_error": "net::ERR_HTTP_RESPONSE_CODE_FAILURE" }, "serverIPAddress": "[2a05:d014:1f8d:7302:ebca:ec15:b24d:d07e]", "startedDateTime": "2024-05-11T13:34:02.402Z", "time": 75404.58400000003, "timings": { "blocked": 6.87499999989786, "dns": 8.16, "ssl": -1, "connect": 64.40299999999999, "send": 0.49500000000000455, "wait": 75303.62100000001, "receive": 21.03000000011525, "_blocked_queueing": 5.57899999989786 } } ] } }
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@euh2 commented on GitHub (May 11, 2024):

@mrpastewart It looks like you try netbird.io with IPv6. That endpoint, [2a05:d014:1f8d:7302:ebca:ec15:b24d:d07e], isn't responding for me as well. You could try to force to reach netbird.io through IPv4. Eg. by adding the following line to your /etc/hosts file:

18.158.22.172 netbird.io
<!-- gh-comment-id:2105833293 --> @euh2 commented on GitHub (May 11, 2024): @mrpastewart It looks like you try netbird.io with IPv6. That endpoint, `[2a05:d014:1f8d:7302:ebca:ec15:b24d:d07e]`, isn't responding for me as well. You could try to force to reach netbird.io through IPv4. Eg. by adding the following line to your `/etc/hosts` file: ```bash 18.158.22.172 netbird.io ```
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@mrpastewart commented on GitHub (May 11, 2024):

@euh2 That did it for me thanks I can access site now

<!-- gh-comment-id:2105924681 --> @mrpastewart commented on GitHub (May 11, 2024): @euh2 That did it for me thanks I can access site now
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@euh2 commented on GitHub (May 11, 2024):

@mrpastewart That's good! Just so you know, this should only be a temporary solution. You should check out your network setup. Especially DNS. You are likely having a configuration where your DNS serves you with IPv6 addresses, although your network may not always work with IPv6 connections.
And netbird.io IP address might change in the future, so then our /etc/hosts hack won't work anymore.

To debug issues like this you could use the curl application on Linux, like:

curl --verbose https://netbird.io/

This would give you some more detailed information on what's going on behind the scenes.

<!-- gh-comment-id:2105926594 --> @euh2 commented on GitHub (May 11, 2024): @mrpastewart That's good! Just so you know, this should only be a temporary solution. You should check out your network setup. Especially DNS. You are likely having a configuration where your DNS serves you with IPv6 addresses, although your network may not always work with IPv6 connections. And netbird.io IP address might change in the future, so then our `/etc/hosts` hack won't work anymore. To debug issues like this you could use the `curl` application on Linux, like: ```bash curl --verbose https://netbird.io/ ``` This would give you some more detailed information on what's going on behind the scenes.
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@mlsmaycon commented on GitHub (May 11, 2024):

Thank you guys, we will review this configuration and make sure ipv6 works as expected.

<!-- gh-comment-id:2105928515 --> @mlsmaycon commented on GitHub (May 11, 2024): Thank you guys, we will review this configuration and make sure ipv6 works as expected.
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@mrpastewart commented on GitHub (Dec 1, 2024):

I'm going to mark this as closed. If the netbird team has anything further they can reopen this.

<!-- gh-comment-id:2510187877 --> @mrpastewart commented on GitHub (Dec 1, 2024): I'm going to mark this as closed. If the netbird team has anything further they can reopen this.
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Reference: DYNR/netbird#3883