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[GH-ISSUE #3158] Windows Client Error: rpc error: code = PermissionDenied desc = invalid user #6521
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opened 2026-08-05 01:08:45 -04:00 by saavagebueno
·
27 comments
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Reference: DYNR/netbird#6521
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Originally created by @samf-acacia on GitHub (Jan 7, 2025).
Original GitHub issue: https://github.com/netbirdio/netbird/issues/3158
Describe the problem
A subset of Windows 11 users in our environment are having trouble connecting to our self-hosted Netbird instance. We also run Ubuntu Desktop clients, but this issue doesn't affect those devices. We run Microsoft Entra-ID for SAML/SSO authentication to connect.
When a user (who is having the issue) attempts to connect to the Netbird from Windows, they are forwarded to the Entra login page and manage to successfully authenticate, and are presented with the "Login Successful" page from Netbird. After about 15-20 seconds Netbird time out and they get the error:
rpc error: code = PermissionDenied desc = invalid user
Tried to search past issues, but couldn't find anything related to this specific issue.
The user does show up in the Management portal (successful login??) of our instance, tried removing and reconnecting, but that didn't work.
To Reproduce
Steps to reproduce the behavior:
Expected behavior
A successful connection to our Netbird instance since it shows Login Successful.
Are you using NetBird Cloud?
Self hosting Netbird
NetBird version
v0.35.2 on Server and Clients
Do you face any (non-mobile) client issues?
This is specifically a Windows 11 client issue
Screenshots
@d-givens commented on GitHub (Jan 10, 2025):
Having the exact same problem with one user. Entra ID. Self-hosted. Same issues. But only one user. 20 other users are fine.
@farezramilo commented on GitHub (Jan 10, 2025):
I had the same issue in the free tier, but it seemed like the issue was caused by the user's machine itself. The user's machine was included in another free tier group, having that machine removed everywhere else except my group fixed the issue. Maybe if a machine is included in a free tier it can't be included elsewhere?
@d-givens commented on GitHub (Jan 10, 2025):
We're both self-hosted instead of free tier.
@K0-RR commented on GitHub (Jan 11, 2025):
I'm having the same issue on Ubuntu 22.04 (free tier) so it's not Windows-related.
@samf-acacia commented on GitHub (Jan 12, 2025):
@d-givens The exact same problem.............
Except 3 users in about 20 users see this problem.
@bsmithuk commented on GitHub (Jan 13, 2025):
Same bandwagon but on Fedora 41.
@serhiicherepanov commented on GitHub (Jan 13, 2025):
macos - same issue, the issue appears in case when the same peer already exists by another user. In my case I was authenticated as admin previously.
@samf-acacia commented on GitHub (Jan 16, 2025):
Yeah we tried this but were still getting the same error :(
@bsmithuk commented on GitHub (Jan 16, 2025):
Fix for me was absolutely nuking the install and rm any directories connected to netbird and disconnecting tailscale. Fixed it for me.
@d-givens commented on GitHub (Jan 17, 2025):
This is on the client side that you're removing the install?
@bsmithuk commented on GitHub (Jan 17, 2025):
Yep correct removed client install completely
On January 17, 2025 2:45:28 PM GMT, d-givens @.***> wrote:
@samf-acacia commented on GitHub (Jan 20, 2025):
I've actually tried this and it worked briefly but after a day it started happening again.
@Phillipjacob commented on GitHub (Feb 4, 2025):
Same issue OSX, self hosted with zitadel and google workspace, it only appears when using google login.
@wldhg commented on GitHub (Feb 5, 2025):
Same issue (Windows 11), in the team plan. We're using Google Workspace login. Resolved by restarting netbird app.
@caa commented on GitHub (Feb 18, 2025):
Same issue on Windows 11, Netbird agent version 0.36.7 doing a test rollout on the free hosted plan. Reinstalling the Netbird agent didn't work. Uninstalling the agent, deleting C:\ProgramData\Netbird, then installing the agent allowed the user's account to connect successfully.
@mlsmaycon commented on GitHub (Feb 19, 2025):
The invalid user issue happens when you try to authenticate an existing peer using a different user. This is common when you have a shared computer or a personal and company NetBird account. Can you please review that and confirm that this is not the case?
@Phillipjacob commented on GitHub (Feb 19, 2025):
I'm not sure I follow @mlsmaycon ? I have two accounts, but same netbird instance.
@mlsmaycon commented on GitHub (Feb 19, 2025):
@Phillipjacob if you have two NetBird accounts and a single machine, you need to remove the node from one account in order to login into a new account. As an alternative, you can remove the configuration from your machine, which is located at /etc/netbird/config.json (MacOS or Linux) or C:\ProgramData\Netbird\config.json (Windows)
@Phillipjacob commented on GitHub (Feb 19, 2025):
@mlsmaycon that did it. So it is only possible to have one account on a machine ?
@caa commented on GitHub (Feb 19, 2025):
I'm 99% sure that this is what happened. User A signed in with their OS user account and their Netbird account on this peer (computer). Then User B signed in with a different OS user account and their Netbird account on this same peer, which is why they got the invalid user error.
I think it would make sense to put the config files in
C:\Users\Username\AppDatarather thanC:\ProgramData\Netbird. I know that this would require a lot of changes. For instance, which Netbird account should be used after a reboot?@MYMaj commented on GitHub (May 1, 2025):
That worked for me too
@mashraf92 commented on GitHub (Jun 25, 2025):
I am also encountering this persistent configuration issue on my macOS device. Despite a full uninstallation of the Netbird agent and manual removal of its configuration files, the problem remains.
Separately, other devices are successfully connecting to my network, but they are not appearing in the peer list on the app.netbird.io dashboard. I would like to know if this peer visibility problem is related to the above mentioned issue.
@nazarewk commented on GitHub (Jun 25, 2025):
@mashraf92
Are you sure you did all of the following?
netbird service stop/etc/netbird/config.jsonnetbird service startI've added more explicit instructions to the docs https://github.com/netbirdio/docs/pull/379
Are you an
Admin/Ownerof the account? Do you have access to the full dashboard at all?If you are an
Adminand you're not seeing the Peers it most likely means the users are logging in to a different NetBird account than you do.If you are just a regular
Useryou will only see your own Peers in the Dashboard.@DiyRex commented on GitHub (Jun 26, 2025):
Netbird Peer Conflict Fix (Client Side)
sudo rm /etc/netbird/config.json
sudo rm -rf ~/.netbird/
sudo rm -rf /var/lib/netbird/
sudo rm -rf /Library/Application\ Support/netbird/
then up netbird again
this worked for me.
@mashraf92 commented on GitHub (Jun 27, 2025):
Still stuck on this even though I signed on different devices with same credentials
AdminOn other devices I signed in to same account but this screen is stuck on app.netbird.io.Also I tried to the above shared steps and the issue is resolved but not able to see the device as peer in the dashboard
@mlsmaycon commented on GitHub (Jun 27, 2025):
@mashraf92 it seems like this email address has user role in the account. If you are using NetBird cloud you can send an email to support@netbird.io for us to check.
@jin-li commented on GitHub (Mar 22, 2026):
This works for me on Linux! After uninstall, delete config directory and re-install, it worked.
But I think the issue still need to be fixed.
netbird deregister,netbird profile remove default, neither worked./etc/netbird, but it's not. Finally, I found this discussion and found the configuration is at/var/lib/netbird. Should the netbird client provide a command likenetbird config listto list where the configuration file(s) are located?netbird profilecommand), however, after the current login expired, it's still not possible to login another user. This is very confusing.