[GH-ISSUE #3316] no SSO provider returned from management #7136

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opened 2026-08-05 01:11:44 -04:00 by saavagebueno · 0 comments
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Originally created by @IanMoroney on GitHub (Feb 13, 2025).
Original GitHub issue: https://github.com/netbirdio/netbird/issues/3316

Describe the problem

Been using netbird for nearly a year and just started experiencing this issue. I'm not sure what kind of change led to this error, but oddly enough it's only affecting mac clients, and not the windows ones, so that seems to rule out the management server.

macOS Sequoia 15.3.1 (latest update as of today), and also happened before this latest update, so probably 15.3.0, all of our mac clients are facing this error when reconnecting to netbird after having been disconnected.

Only a reboot seems to workaround the issue, but our clients time out twice a day, so that's two reboots every day now, just to continue working.

netbird up

2025-02-13T09:07:04Z WARN client/cmd/root.go:247: retrying Login to the Management service in 753.932035ms due to error rpc error: code = Unknown desc = no SSO provider returned from management. Please proceed with setting up this device using setup keys https://docs.netbird.io/how-to/register-machines-using-setup-keys
2025-02-13T09:07:05Z WARN client/cmd/root.go:247: retrying Login to the Management service in 1.20722387s due to error rpc error: code = Unknown desc = no SSO provider returned from management. Please proceed with setting up this device using setup keys https://docs.netbird.io/how-to/register-machines-using-setup-keys

Are you using NetBird Cloud?

self-hosted

NetBird version

0.36.5

NetBird status -dA output:

Daemon status: LoginFailed

Do you face any (non-mobile) client issues?

Please provide the file created by netbird debug for 1m -AS.

netbird debug for 1m -AS
Error: failed to up: up already in progress: current status LoginFailed

Additional context

We have a number of windows clients running the same version, and not experiencing the issue.

I also just tried updating to 0.36.6 which got released yesterday, and I'm still experiencing the issue.

Originally created by @IanMoroney on GitHub (Feb 13, 2025). Original GitHub issue: https://github.com/netbirdio/netbird/issues/3316 **Describe the problem** Been using netbird for nearly a year and just started experiencing this issue. I'm not sure what kind of change led to this error, but oddly enough it's only affecting mac clients, and not the windows ones, so that seems to rule out the management server. macOS Sequoia 15.3.1 (latest update as of today), and also happened before this latest update, so probably 15.3.0, all of our mac clients are facing this error when reconnecting to netbird after having been disconnected. Only a reboot seems to workaround the issue, but our clients time out twice a day, so that's two reboots every day now, just to continue working. ``` netbird up 2025-02-13T09:07:04Z WARN client/cmd/root.go:247: retrying Login to the Management service in 753.932035ms due to error rpc error: code = Unknown desc = no SSO provider returned from management. Please proceed with setting up this device using setup keys https://docs.netbird.io/how-to/register-machines-using-setup-keys 2025-02-13T09:07:05Z WARN client/cmd/root.go:247: retrying Login to the Management service in 1.20722387s due to error rpc error: code = Unknown desc = no SSO provider returned from management. Please proceed with setting up this device using setup keys https://docs.netbird.io/how-to/register-machines-using-setup-keys ``` **Are you using NetBird Cloud?** self-hosted **NetBird version** `0.36.5` **NetBird status -dA output:** `Daemon status: LoginFailed` **Do you face any (non-mobile) client issues?** Please provide the file created by `netbird debug for 1m -AS`. ``` netbird debug for 1m -AS Error: failed to up: up already in progress: current status LoginFailed ``` **Additional context** We have a number of windows clients running the same version, and not experiencing the issue. I also just tried updating to 0.36.6 which got released yesterday, and I'm still experiencing the issue.
saavagebueno added the triage-needed label 2026-08-05 01:11:44 -04:00
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Reference: DYNR/netbird#7136