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Paperless-AI: RAG Chat not working, stuck on "loading data" #1159

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opened 2025-11-20 05:05:29 -05:00 by saavagebueno · 10 comments
saavagebueno commented 2025-11-20 05:05:29 -05:00
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Originally created by @PottiMc on GitHub (May 23, 2025).

✅ Have you read and understood the above guidelines?

yes

📜 What is the name of the script you are using?

PaperlessAI

📂 What was the exact command used to execute the script?

bash -c "$(curl -fsSL https://raw.githubusercontent.com/community-scripts/ProxmoxVE/main/ct/paperless-ai.sh)"

⚙️ What settings are you using?

  • Default Settings
  • Advanced Settings

🖥️ Which Linux distribution are you using?

Debian 12

📝 Provide a clear and concise description of the issue.

I am running PaperlessAI in a freshly created LXC. Document tagging is working fine and as expected. The RAG chat though is not running smoothly. According to the developer I would suggest it is a out-of-the-box feature?
My RAG ist stuck on "Loading Data".

Image

When pressing any of the buttons (Update/Start Indexing), all status info is switching to Offline or Unknown.

Image

🔄 Steps to reproduce the issue.

  1. Fresh install of PaperlessAI script
  2. Set up the system to connect to Paperless and OpenAI
  3. Try RAG chat

❌ Paste the full error output (if available).

No logs at the moment. How do I get them?

🖼️ Additional context (optional).

No response

Originally created by @PottiMc on GitHub (May 23, 2025). ### ✅ Have you read and understood the above guidelines? yes ### 📜 What is the name of the script you are using? PaperlessAI ### 📂 What was the exact command used to execute the script? bash -c "$(curl -fsSL https://raw.githubusercontent.com/community-scripts/ProxmoxVE/main/ct/paperless-ai.sh)" ### ⚙️ What settings are you using? - [x] Default Settings - [ ] Advanced Settings ### 🖥️ Which Linux distribution are you using? Debian 12 ### 📝 Provide a clear and concise description of the issue. I am running PaperlessAI in a freshly created LXC. Document tagging is working fine and as expected. The RAG chat though is not running smoothly. According to the developer I would suggest it is a out-of-the-box feature? My RAG ist stuck on "Loading Data". ![Image](https://github.com/user-attachments/assets/990259a3-1cc7-41de-b88f-ab9db8551943) When pressing any of the buttons (Update/Start Indexing), all status info is switching to Offline or Unknown. ![Image](https://github.com/user-attachments/assets/7851f3ca-2e17-4478-9ae7-37c2f317bbf0) ### 🔄 Steps to reproduce the issue. 1. Fresh install of PaperlessAI script 2. Set up the system to connect to Paperless and OpenAI 3. Try RAG chat ### ❌ Paste the full error output (if available). No logs at the moment. How do I get them? ### 🖼️ Additional context (optional). _No response_
saavagebueno added the not a script issuebugexternal labels 2025-11-20 05:05:29 -05:00
saavagebueno commented 2025-11-20 05:05:30 -05:00
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@MickLesk commented on GitHub (May 23, 2025):

I don't know how The function is supposed to work? What are we supposed to do here? Without any input, nobody can say anything about it

@MickLesk commented on GitHub (May 23, 2025): I don't know how The function is supposed to work? What are we supposed to do here? Without any input, nobody can say anything about it
saavagebueno commented 2025-11-20 05:05:30 -05:00
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@tremor021 commented on GitHub (May 23, 2025):

Image

My keys don't work for some reason. Cant test

@tremor021 commented on GitHub (May 23, 2025): ![Image](https://github.com/user-attachments/assets/f7680436-1e74-407d-b89a-d63d4710353c) My keys don't work for some reason. Cant test
saavagebueno commented 2025-11-20 05:05:30 -05:00
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@tremor021 commented on GitHub (May 24, 2025):

@PottiMc btw, isn't loading data actually downloading a AI model you selected?

How long you waited ?

@tremor021 commented on GitHub (May 24, 2025): @PottiMc btw, isn't loading data actually downloading a AI model you selected? How long you waited ?
saavagebueno commented 2025-11-20 05:05:30 -05:00
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@PottiMc commented on GitHub (May 24, 2025):

Around 16 hours overnight. Would be awesome if it could download GPT-4o 😅

@PottiMc commented on GitHub (May 24, 2025): Around 16 hours overnight. Would be awesome if it could download GPT-4o 😅
saavagebueno commented 2025-11-20 05:05:30 -05:00
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@ubay86 commented on GitHub (May 24, 2025):

I believe I had the same issue. There is nothing wrong with the script. check the logs of rag service. if you have there something with "punkt_tab" add it to the main.py and try again. idk why but in my 3.0.4 it was missing.

@ubay86 commented on GitHub (May 24, 2025): I believe I had the same issue. There is nothing wrong with the script. check the logs of rag service. if you have there something with "punkt_tab" add it to the main.py and try again. idk why but in my 3.0.4 it was missing.
saavagebueno commented 2025-11-20 05:05:30 -05:00
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@MickLesk commented on GitHub (May 24, 2025):

Around 16 hours overnight. Would be awesome if it could download GPT-4o 😅

Do you have 80 Cores, 512 RAM and 4 5090? 😂

@MickLesk commented on GitHub (May 24, 2025): > Around 16 hours overnight. Would be awesome if it could download GPT-4o 😅 Do you have 80 Cores, 512 RAM and 4 5090? 😂
saavagebueno commented 2025-11-20 05:05:31 -05:00
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@HerrVonundZu commented on GitHub (Jun 2, 2025):

Image

My keys don't work for some reason. Cant test

Have the same issue after i updated to 3.0.4
Trying to figure out the RAG Issue with a local ai running on jetson orin nano super now. Where do i find logfiles?

@HerrVonundZu commented on GitHub (Jun 2, 2025): > ![Image](https://github.com/user-attachments/assets/f7680436-1e74-407d-b89a-d63d4710353c) > > My keys don't work for some reason. Cant test Have the same issue after i updated to 3.0.4 Trying to figure out the RAG Issue with a local ai running on jetson orin nano super now. Where do i find logfiles?
saavagebueno commented 2025-11-20 05:05:31 -05:00
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@fsennj commented on GitHub (Jun 2, 2025):

has anyone found the problem? also using local ollama instance to chat but no documents found. the normal chat just works fine

@fsennj commented on GitHub (Jun 2, 2025): has anyone found the problem? also using local ollama instance to chat but no documents found. the normal chat just works fine
saavagebueno commented 2025-11-20 05:05:31 -05:00
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@MickLesk commented on GitHub (Jun 2, 2025):

No. Anyone asked in the paperless-ai Repo?

@MickLesk commented on GitHub (Jun 2, 2025): No. Anyone asked in the paperless-ai Repo?
saavagebueno commented 2025-11-20 05:05:31 -05:00
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@HerrVonundZu commented on GitHub (Jun 2, 2025):

My open ai key issue was caused by an used up cradit balance. after recharging oai is working again.

found the following error message:

[2025-06-02T16:30:46.511Z] [ERROR] Error checking RAG service status:
[2025-06-02T16:30:49.218Z] [ERROR] Error in /api/rag/index: AxiosError [AggregateError]
at AxiosError.from (/opt/paperless-ai/node_modules/axios/dist/node/axios.cjs:857:14)
at RedirectableRequest.handleRequestError (/opt/paperless-ai/node_modules/axios/dist/node/axios.cjs:3169:25)
at RedirectableRequest.emit (node:events:518:28)
at eventHandlers. (/opt/paperless-ai/node_modules/follow-redirects/index.js:49:24)
at ClientRequest.emit (node:events:518:28)
at emitErrorEvent (node:_http_client:104:11)
at Socket.socketErrorListener (node:_http_client:518:5)
at Socket.emit (node:events:518:28)
at emitErrorNT (node:internal/streams/destroy:170:8)
at emitErrorCloseNT (node:internal/streams/destroy:129:3)
at Axios.request (/opt/paperless-ai/node_modules/axios/dist/node/axios.cjs:4258:41)
at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
at async RagService.checkForUpdates (/opt/paperless-ai/services/ragService.js:154:24)
at async /opt/paperless-ai/routes/rag.js:81:20 {
code: 'ECONNREFUSED',
errors: [
Error: connect ECONNREFUSED ::1:8000
at createConnectionError (node:net:1677:14)
at afterConnectMultiple (node:net:1707:16) {
errno: -111,
code: 'ECONNREFUSED',
syscall: 'connect',
address: '::1',
port: 8000
},
Error: connect ECONNREFUSED 127.0.0.1:8000
at createConnectionError (node:net:1677:14)
at afterConnectMultiple (node:net:1707:16) {
errno: -111,
code: 'ECONNREFUSED',
syscall: 'connect',
address: '127.0.0.1',
port: 8000
}
],
config: {
transitional: {
silentJSONParsing: true,
forcedJSONParsing: true,
clarifyTimeoutError: false
},
adapter: [ 'xhr', 'http', 'fetch' ],
transformRequest: [ [Function: transformRequest] ],
transformResponse: [ [Function: transformResponse] ],
timeout: 0,
xsrfCookieName: 'XSRF-TOKEN',
xsrfHeaderName: 'X-XSRF-TOKEN',
maxContentLength: -1,
maxBodyLength: -1,
env: { FormData: [Function [FormData]], Blob: [class Blob] },
validateStatus: [Function: validateStatus],
headers: Object [AxiosHeaders] {
Accept: 'application/json, text/plain, /',
'Content-Type': 'application/x-www-form-urlencoded',
'User-Agent': 'axios/1.8.2',
'Accept-Encoding': 'gzip, compress, deflate, br'
},
method: 'post',
url: 'http://localhost:8000/indexing/check',
allowAbsoluteUrls: true,
data: undefined
},
request: <ref *1> Writable {
_events: {
close: undefined,
error: [Function: handleRequestError],
prefinish: undefined,
finish: undefined,
drain: undefined,
response: [Function: handleResponse],
socket: [Function: handleRequestSocket]
},
_writableState: WritableState {
highWaterMark: 65536,
length: 0,
corked: 0,
onwrite: [Function: bound onwrite],
writelen: 0,
bufferedIndex: 0,
pendingcb: 0,
[Symbol(kState)]: 17580812,
[Symbol(kBufferedValue)]: null
},
_maxListeners: undefined,
_options: {
maxRedirects: 21,
maxBodyLength: Infinity,
protocol: 'http:',
path: '/indexing/check',
method: 'POST',
headers: [Object: null prototype],
agents: [Object],
auth: undefined,
family: undefined,
beforeRedirect: [Function: dispatchBeforeRedirect],
beforeRedirects: [Object],
hostname: 'localhost',
port: '8000',
agent: undefined,
nativeProtocols: [Object],
pathname: '/indexing/check'
},
_ended: true,
_ending: true,
_redirectCount: 0,
_redirects: [],
_requestBodyLength: 0,
_requestBodyBuffers: [],
_eventsCount: 3,
_onNativeResponse: [Function (anonymous)],
_currentRequest: ClientRequest {
_events: [Object: null prototype],
_eventsCount: 7,
_maxListeners: undefined,
outputData: [],
outputSize: 0,
writable: true,
destroyed: false,
_last: false,
chunkedEncoding: false,
shouldKeepAlive: true,
maxRequestsOnConnectionReached: false,
_defaultKeepAlive: true,
useChunkedEncodingByDefault: true,
sendDate: false,
_removedConnection: false,
_removedContLen: false,
_removedTE: false,
strictContentLength: false,
_contentLength: 0,
_hasBody: true,
_trailer: '',
finished: true,
_headerSent: true,
_closed: false,
_header: 'POST /indexing/check HTTP/1.1\r\n' +
'Accept: application/json, text/plain, /\r\n' +
'Content-Type: application/x-www-form-urlencoded\r\n' +
'User-Agent: axios/1.8.2\r\n' +
'Accept-Encoding: gzip, compress, deflate, br\r\n' +
'Host: localhost:8000\r\n' +
'Connection: keep-alive\r\n' +
'Content-Length: 0\r\n' +
'\r\n',
_keepAliveTimeout: 0,
_onPendingData: [Function: nop],
agent: [Agent],
socketPath: undefined,
method: 'POST',
maxHeaderSize: undefined,
insecureHTTPParser: undefined,
joinDuplicateHeaders: undefined,
path: '/indexing/check',
_ended: false,
res: null,
aborted: false,
timeoutCb: [Function: emitRequestTimeout],
upgradeOrConnect: false,
parser: null,
maxHeadersCount: null,
reusedSocket: false,
host: 'localhost',
protocol: 'http:',
_redirectable: [Circular *1],
[Symbol(shapeMode)]: false,
[Symbol(kCapture)]: false,
[Symbol(kBytesWritten)]: 0,
[Symbol(kNeedDrain)]: false,
[Symbol(corked)]: 0,
[Symbol(kChunkedBuffer)]: [],
[Symbol(kChunkedLength)]: 0,
[Symbol(kSocket)]: [Socket],
[Symbol(kOutHeaders)]: [Object: null prototype],
[Symbol(errored)]: null,
[Symbol(kHighWaterMark)]: 65536,
[Symbol(kRejectNonStandardBodyWrites)]: false,
[Symbol(kUniqueHeaders)]: null
},
_currentUrl: 'http://localhost:8000/indexing/check',
[Symbol(shapeMode)]: true,
[Symbol(kCapture)]: false
},
cause: AggregateError [ECONNREFUSED]:
at internalConnectMultiple (node:net:1139:18)
at afterConnectMultiple (node:net:1714:7) {
code: 'ECONNREFUSED',
[errors]: [ [Error], [Error] ]
}
}

@HerrVonundZu commented on GitHub (Jun 2, 2025): My open ai key issue was caused by an used up cradit balance. after recharging oai is working again. found the following error message: > [2025-06-02T16:30:46.511Z] [ERROR] Error checking RAG service status: [2025-06-02T16:30:49.218Z] [ERROR] Error in /api/rag/index: AxiosError [AggregateError] at AxiosError.from (/opt/paperless-ai/node_modules/axios/dist/node/axios.cjs:857:14) at RedirectableRequest.handleRequestError (/opt/paperless-ai/node_modules/axios/dist/node/axios.cjs:3169:25) at RedirectableRequest.emit (node:events:518:28) at eventHandlers.<computed> (/opt/paperless-ai/node_modules/follow-redirects/index.js:49:24) at ClientRequest.emit (node:events:518:28) at emitErrorEvent (node:_http_client:104:11) at Socket.socketErrorListener (node:_http_client:518:5) at Socket.emit (node:events:518:28) at emitErrorNT (node:internal/streams/destroy:170:8) at emitErrorCloseNT (node:internal/streams/destroy:129:3) at Axios.request (/opt/paperless-ai/node_modules/axios/dist/node/axios.cjs:4258:41) at process.processTicksAndRejections (node:internal/process/task_queues:105:5) at async RagService.checkForUpdates (/opt/paperless-ai/services/ragService.js:154:24) at async /opt/paperless-ai/routes/rag.js:81:20 { code: 'ECONNREFUSED', errors: [ Error: connect ECONNREFUSED ::1:8000 at createConnectionError (node:net:1677:14) at afterConnectMultiple (node:net:1707:16) { errno: -111, code: 'ECONNREFUSED', syscall: 'connect', address: '::1', port: 8000 }, Error: connect ECONNREFUSED 127.0.0.1:8000 at createConnectionError (node:net:1677:14) at afterConnectMultiple (node:net:1707:16) { errno: -111, code: 'ECONNREFUSED', syscall: 'connect', address: '127.0.0.1', port: 8000 } ], config: { transitional: { silentJSONParsing: true, forcedJSONParsing: true, clarifyTimeoutError: false }, adapter: [ 'xhr', 'http', 'fetch' ], transformRequest: [ [Function: transformRequest] ], transformResponse: [ [Function: transformResponse] ], timeout: 0, xsrfCookieName: 'XSRF-TOKEN', xsrfHeaderName: 'X-XSRF-TOKEN', maxContentLength: -1, maxBodyLength: -1, env: { FormData: [Function [FormData]], Blob: [class Blob] }, validateStatus: [Function: validateStatus], headers: Object [AxiosHeaders] { Accept: 'application/json, text/plain, */*', 'Content-Type': 'application/x-www-form-urlencoded', 'User-Agent': 'axios/1.8.2', 'Accept-Encoding': 'gzip, compress, deflate, br' }, method: 'post', url: 'http://localhost:8000/indexing/check', allowAbsoluteUrls: true, data: undefined }, request: <ref *1> Writable { _events: { close: undefined, error: [Function: handleRequestError], prefinish: undefined, finish: undefined, drain: undefined, response: [Function: handleResponse], socket: [Function: handleRequestSocket] }, _writableState: WritableState { highWaterMark: 65536, length: 0, corked: 0, onwrite: [Function: bound onwrite], writelen: 0, bufferedIndex: 0, pendingcb: 0, [Symbol(kState)]: 17580812, [Symbol(kBufferedValue)]: null }, _maxListeners: undefined, _options: { maxRedirects: 21, maxBodyLength: Infinity, protocol: 'http:', path: '/indexing/check', method: 'POST', headers: [Object: null prototype], agents: [Object], auth: undefined, family: undefined, beforeRedirect: [Function: dispatchBeforeRedirect], beforeRedirects: [Object], hostname: 'localhost', port: '8000', agent: undefined, nativeProtocols: [Object], pathname: '/indexing/check' }, _ended: true, _ending: true, _redirectCount: 0, _redirects: [], _requestBodyLength: 0, _requestBodyBuffers: [], _eventsCount: 3, _onNativeResponse: [Function (anonymous)], _currentRequest: ClientRequest { _events: [Object: null prototype], _eventsCount: 7, _maxListeners: undefined, outputData: [], outputSize: 0, writable: true, destroyed: false, _last: false, chunkedEncoding: false, shouldKeepAlive: true, maxRequestsOnConnectionReached: false, _defaultKeepAlive: true, useChunkedEncodingByDefault: true, sendDate: false, _removedConnection: false, _removedContLen: false, _removedTE: false, strictContentLength: false, _contentLength: 0, _hasBody: true, _trailer: '', finished: true, _headerSent: true, _closed: false, _header: 'POST /indexing/check HTTP/1.1\r\n' + 'Accept: application/json, text/plain, */*\r\n' + 'Content-Type: application/x-www-form-urlencoded\r\n' + 'User-Agent: axios/1.8.2\r\n' + 'Accept-Encoding: gzip, compress, deflate, br\r\n' + 'Host: localhost:8000\r\n' + 'Connection: keep-alive\r\n' + 'Content-Length: 0\r\n' + '\r\n', _keepAliveTimeout: 0, _onPendingData: [Function: nop], agent: [Agent], socketPath: undefined, method: 'POST', maxHeaderSize: undefined, insecureHTTPParser: undefined, joinDuplicateHeaders: undefined, path: '/indexing/check', _ended: false, res: null, aborted: false, timeoutCb: [Function: emitRequestTimeout], upgradeOrConnect: false, parser: null, maxHeadersCount: null, reusedSocket: false, host: 'localhost', protocol: 'http:', _redirectable: [Circular *1], [Symbol(shapeMode)]: false, [Symbol(kCapture)]: false, [Symbol(kBytesWritten)]: 0, [Symbol(kNeedDrain)]: false, [Symbol(corked)]: 0, [Symbol(kChunkedBuffer)]: [], [Symbol(kChunkedLength)]: 0, [Symbol(kSocket)]: [Socket], [Symbol(kOutHeaders)]: [Object: null prototype], [Symbol(errored)]: null, [Symbol(kHighWaterMark)]: 65536, [Symbol(kRejectNonStandardBodyWrites)]: false, [Symbol(kUniqueHeaders)]: null }, _currentUrl: 'http://localhost:8000/indexing/check', [Symbol(shapeMode)]: true, [Symbol(kCapture)]: false }, cause: AggregateError [ECONNREFUSED]: at internalConnectMultiple (node:net:1139:18) at afterConnectMultiple (node:net:1714:7) { code: 'ECONNREFUSED', [errors]: [ [Error], [Error] ] } }
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Reference: SVI/ProxmoxVE#1159
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