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Paperless-NGX: No network connection but ping okay #704

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opened 2025-11-20 04:52:36 -05:00 by saavagebueno · 9 comments
saavagebueno commented 2025-11-20 04:52:36 -05:00
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Originally created by @e-tplus on GitHub (Mar 14, 2025).

✅ Have you read and understood the above guidelines?

yes

📜 What is the name of the script you are using?

Paperless-ngx LXC

📂 What was the exact command used to execute the script?

bash -c "$(wget -qLO - https://github.com/community-scripts/ProxmoxVE/raw/main/ct/paperless-ngx.sh)"

📝 Provide a clear and concise description of the issue.

When I try to install Paperless-ngx, the script takes about 5 -6 hours. At the end I get "No network after 10 tries":

When I try to access the GUI at IP:8000, there is nothing. I can ping the IP and access the console. That's IP a:

root@paperless-ngx:~# ip a 1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000 link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00 inet 127.0.0.1/8 scope host lo valid_lft forever preferred_lft forever 2: eth0@if17: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000 link/ether bc:24:11:b4:37:ae brd ff:ff:ff:ff:ff:ff link-netnsid 0 inet 192.168.1.134/24 brd 192.168.1.255 scope global dynamic eth0 valid_lft 862622sec preferred_lft 862622sec root@paperless-ngx:~#

Proxmox shows no CPU use.

Tried 3 times, any ideas? Thanks for some help.

⚙️ What settings are you using?

  • Default Settings
  • Advanced Settings

🖥️ Which Linux distribution are you using?

Debian 12

🔄 Steps to reproduce the issue.

Install and wait.

❌ Paste the full error output (if available).

🧩 Using Advanced Settings on node pve 🖥️ Operating System: debian 🌟 Version: 12 📦 Container Type: Privileged 🔐 Root Password: ******** 🆔 Container ID: 106 🏠 Hostname: paperless-ngx 💾 Disk Size: 20 GB 🧠 CPU Cores: 2 🛠️ RAM Size: 2048 MiB 🌉 Bridge: vmbr0 📡 IP Address: dhcp 🌐 Gateway IP Address: Default 📡 APT-Cacher IP Address: Default 🚫 Disable IPv6: yes ⚙️ Interface MTU Size: Default 🔍 DNS Search Domain: Host 📡 DNS Server IP Address: Host 🏷️ Vlan: Default 📡 Tags: community-script;document;management 🔑 Root SSH Access: yes 🔍 Verbose Mode: no 🚀 Creating a Paperless-ngx LXC using the above advanced settings ✔️ Using local for Template Storage. ✔️ Using ext_hdd for Container Storage. ✔️ Updated LXC Template List ✔️ LXC Template is ready to use. ✔️ LXC Container 106 was successfully created. ✔️ Started LXC Container ⠼ ✖️ No Network! ner OS ✖️ No Network After 10 Tries 📡 Check Network Settings

🖼️ Additional context (optional).

No response

Originally created by @e-tplus on GitHub (Mar 14, 2025). ### ✅ Have you read and understood the above guidelines? yes ### 📜 What is the name of the script you are using? Paperless-ngx LXC ### 📂 What was the exact command used to execute the script? bash -c "$(wget -qLO - https://github.com/community-scripts/ProxmoxVE/raw/main/ct/paperless-ngx.sh)" ### 📝 Provide a clear and concise description of the issue. When I try to install Paperless-ngx, the script takes about 5 -6 hours. At the end I get "No network after 10 tries": When I try to access the GUI at IP:8000, there is nothing. I can ping the IP and access the console. That's IP a: `root@paperless-ngx:~# ip a 1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000 link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00 inet 127.0.0.1/8 scope host lo valid_lft forever preferred_lft forever 2: eth0@if17: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000 link/ether bc:24:11:b4:37:ae brd ff:ff:ff:ff:ff:ff link-netnsid 0 inet 192.168.1.134/24 brd 192.168.1.255 scope global dynamic eth0 valid_lft 862622sec preferred_lft 862622sec root@paperless-ngx:~# ` Proxmox shows no CPU use. Tried 3 times, any ideas? Thanks for some help. ### ⚙️ What settings are you using? - [x] Default Settings - [x] Advanced Settings ### 🖥️ Which Linux distribution are you using? Debian 12 ### 🔄 Steps to reproduce the issue. Install and wait. ### ❌ Paste the full error output (if available). ` 🧩 Using Advanced Settings on node pve 🖥️ Operating System: debian 🌟 Version: 12 📦 Container Type: Privileged 🔐 Root Password: ******** 🆔 Container ID: 106 🏠 Hostname: paperless-ngx 💾 Disk Size: 20 GB 🧠 CPU Cores: 2 🛠️ RAM Size: 2048 MiB 🌉 Bridge: vmbr0 📡 IP Address: dhcp 🌐 Gateway IP Address: Default 📡 APT-Cacher IP Address: Default 🚫 Disable IPv6: yes ⚙️ Interface MTU Size: Default 🔍 DNS Search Domain: Host 📡 DNS Server IP Address: Host 🏷️ Vlan: Default 📡 Tags: community-script;document;management 🔑 Root SSH Access: yes 🔍 Verbose Mode: no 🚀 Creating a Paperless-ngx LXC using the above advanced settings ✔️ Using local for Template Storage. ✔️ Using ext_hdd for Container Storage. ✔️ Updated LXC Template List ✔️ LXC Template is ready to use. ✔️ LXC Container 106 was successfully created. ✔️ Started LXC Container ⠼ ✖️ No Network! ner OS ✖️ No Network After 10 Tries 📡 Check Network Settings` ### 🖼️ Additional context (optional). _No response_
saavagebueno added the bug label 2025-11-20 04:52:36 -05:00
saavagebueno commented 2025-11-20 04:52:37 -05:00
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@MickLesk commented on GitHub (Mar 14, 2025):

Your container cant reach Network over DNS. Its not an Script issue. You need to try it on your lxc, not on main node

network_check() {
  set +e
  trap - ERR
  ipv4_connected=false
  ipv6_connected=false
  sleep 1
  # Check IPv4 connectivity to Google, Cloudflare & Quad9 DNS servers.
  if ping -c 1 -W 1 1.1.1.1 &>/dev/null || ping -c 1 -W 1 8.8.8.8 &>/dev/null || ping -c 1 -W 1 9.9.9.9 &>/dev/null; then
    msg_ok "IPv4 Internet Connected"
    ipv4_connected=true
  else
    msg_error "IPv4 Internet Not Connected"
  fi

  # Check IPv6 connectivity to Google, Cloudflare & Quad9 DNS servers.
  if ping6 -c 1 -W 1 2606:4700:4700::1111 &>/dev/null || ping6 -c 1 -W 1 2001:4860:4860::8888 &>/dev/null || ping6 -c 1 -W 1 2620:fe::fe &>/dev/null; then
    msg_ok "IPv6 Internet Connected"
    ipv6_connected=true
  else
    msg_error "IPv6 Internet Not Connected"
  fi

  # If both IPv4 and IPv6 checks fail, prompt the user
  if [[ $ipv4_connected == false && $ipv6_connected == false ]]; then
    read -r -p "No Internet detected,would you like to continue anyway? <y/N> " prompt
    if [[ "${prompt,,}" =~ ^(y|yes)$ ]]; then
      echo -e "${INFO}${RD}Expect Issues Without Internet${CL}"
    else
      echo -e "${NETWORK}Check Network Settings"
      exit 1
    fi
  fi
@MickLesk commented on GitHub (Mar 14, 2025): Your container cant reach Network over DNS. Its not an Script issue. You need to try it on your lxc, not on main node ```bash network_check() { set +e trap - ERR ipv4_connected=false ipv6_connected=false sleep 1 # Check IPv4 connectivity to Google, Cloudflare & Quad9 DNS servers. if ping -c 1 -W 1 1.1.1.1 &>/dev/null || ping -c 1 -W 1 8.8.8.8 &>/dev/null || ping -c 1 -W 1 9.9.9.9 &>/dev/null; then msg_ok "IPv4 Internet Connected" ipv4_connected=true else msg_error "IPv4 Internet Not Connected" fi # Check IPv6 connectivity to Google, Cloudflare & Quad9 DNS servers. if ping6 -c 1 -W 1 2606:4700:4700::1111 &>/dev/null || ping6 -c 1 -W 1 2001:4860:4860::8888 &>/dev/null || ping6 -c 1 -W 1 2620:fe::fe &>/dev/null; then msg_ok "IPv6 Internet Connected" ipv6_connected=true else msg_error "IPv6 Internet Not Connected" fi # If both IPv4 and IPv6 checks fail, prompt the user if [[ $ipv4_connected == false && $ipv6_connected == false ]]; then read -r -p "No Internet detected,would you like to continue anyway? <y/N> " prompt if [[ "${prompt,,}" =~ ^(y|yes)$ ]]; then echo -e "${INFO}${RD}Expect Issues Without Internet${CL}" else echo -e "${NETWORK}Check Network Settings" exit 1 fi fi ```
saavagebueno commented 2025-11-20 04:52:37 -05:00
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@e-tplus commented on GitHub (Mar 14, 2025):

I run pihole (with unbound) in another container. It's IP is correctly entered in resolv.conf.

When I ping e. g. google.com or 1.1.1.1 from the Paperless console it's resolved fine.

@e-tplus commented on GitHub (Mar 14, 2025): I run pihole (with unbound) in another container. It's IP is correctly entered in resolv.conf. When I ping e. g. google.com or 1.1.1.1 from the Paperless console it's resolved fine.
saavagebueno commented 2025-11-20 04:52:37 -05:00
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@MickLesk commented on GitHub (Mar 14, 2025):

Then try to disable all and try again, we have 6 Checks. All failed. Unfortunately, we can't do any more magic.

@MickLesk commented on GitHub (Mar 14, 2025): Then try to disable all and try again, we have 6 Checks. All failed. Unfortunately, we can't do any more magic.
saavagebueno commented 2025-11-20 04:52:38 -05:00
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@e-tplus commented on GitHub (Mar 14, 2025):

What should I disable? I tried all default settings with the same result.

@e-tplus commented on GitHub (Mar 14, 2025): What should I disable? I tried all default settings with the same result.
saavagebueno commented 2025-11-20 04:52:38 -05:00
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@MickLesk commented on GitHub (Mar 14, 2025):

Your DNS / AdBlock

@MickLesk commented on GitHub (Mar 14, 2025): Your DNS / AdBlock
saavagebueno commented 2025-11-20 04:52:38 -05:00
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@e-tplus commented on GitHub (Mar 15, 2025):

Is it normal that the installation takes about 6 hours?

@e-tplus commented on GitHub (Mar 15, 2025): Is it normal that the installation takes about 6 hours?
saavagebueno commented 2025-11-20 04:52:38 -05:00
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@MickLesk commented on GitHub (Mar 15, 2025):

No. Takes max. 10-15min

@MickLesk commented on GitHub (Mar 15, 2025): No. Takes max. 10-15min
saavagebueno commented 2025-11-20 04:52:38 -05:00
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@e-tplus commented on GitHub (Mar 15, 2025):

So it takes that long due to failed communication tests?

@e-tplus commented on GitHub (Mar 15, 2025): So it takes that long due to failed communication tests?
saavagebueno commented 2025-11-20 04:52:39 -05:00
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@MickLesk commented on GitHub (Mar 15, 2025):

Maybe. Try without any DNS AdBlock or something. We cant do anymore

@MickLesk commented on GitHub (Mar 15, 2025): Maybe. Try without any DNS AdBlock or something. We cant do anymore
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Reference: SVI/ProxmoxVE#704
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