Locked out of app.netbird.io and vpn clients unable to connect #1077

New Issue

saavagebueno · 2025-11-20T05:23:33-05:00

saavagebueno commented

2025-11-20 05:23:33 -05:00

Originally created by @MichaelCCBulwark on GitHub (Jul 22, 2024).

Out of nowhere this evening some of my clients started having issues connecting. When I went to begin triage by logging into the Netbird cloud web portal it would not load no matter how long I wait (over an hour now.) We are dead in the water at this point and there is nothing I can do to even attempt to remediate because the web portal will not load for me at all. I have a hard time believing this is only affecting us as there was no trigger or any changes made today but when I connect to app.netbird.io with my personal email and create a new network it loads just fine so I'm forced to wonder if it has something to do with the google IDP synchronization. regardless we need support or we need to abandon Netbird as a product.

To Reproduce

Steps to reproduce the behavior:

Attempt to log into app.netbird.io with a bulwarkpest email account
or
Attempt to connect the netbird client with either a bulwarkpest email account or application key

Expected behavior

App.netbird.io loads the admin panel with peers and settings
or
Netbird client connects

Are you using NetBird Cloud?

We are using Netbird Cloud

NetBird version

0.28.4

Screenshots

Originally created by @MichaelCCBulwark on GitHub (Jul 22, 2024). Out of nowhere this evening some of my clients started having issues connecting. When I went to begin triage by logging into the Netbird cloud web portal it would not load no matter how long I wait (over an hour now.) We are dead in the water at this point and there is nothing I can do to even attempt to remediate because the web portal will not load for me at all. I have a hard time believing this is only affecting us as there was no trigger or any changes made today but when I connect to app.netbird.io with my personal email and create a new network it loads just fine so I'm forced to wonder if it has something to do with the google IDP synchronization. regardless we need support or we need to abandon Netbird as a product. **To Reproduce** Steps to reproduce the behavior: 1. Attempt to log into app.netbird.io with a bulwarkpest email account or 1. Attempt to connect the netbird client with either a bulwarkpest email account or application key **Expected behavior** App.netbird.io loads the admin panel with peers and settings or Netbird client connects **Are you using NetBird Cloud?** We are using Netbird Cloud **NetBird version** 0.28.4 **Screenshots** ![image](https://github.com/user-attachments/assets/3cf4a7d8-ff75-47b3-8653-b0df38981dac) ![image](https://github.com/user-attachments/assets/bf9db489-a055-4c76-bfbf-f4660fa0ada9)

saavagebueno added the bug management-service cloud labels 2025-11-20 05:23:34 -05:00

saavagebueno closed this issue

2025-11-20 05:23:34 -05:00

saavagebueno commented

2025-11-20 05:23:34 -05:00

@bcmmbaga commented on GitHub (Jul 23, 2024):

The issue has been resolved through our email support, and everything is now functioning correctly. I will go ahead and close the issue.

@bcmmbaga commented on GitHub (Jul 23, 2024): The issue has been resolved through our email support, and everything is now functioning correctly. I will go ahead and close the issue.

saavagebueno referenced this issue

2025-11-20 08:04:37 -05:00

[PR #1077] Add domain validation for nameserver groups #2991

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feature/affected-peers

dependabot/go_modules/github.com/Azure/go-ntlmssp-0.1.1

debug-logs

ui-refactor

drop-dns-probes

improve-usp-fw

reduce-embed-wg-pool

dns-skip-failover-on-ede

feat/byod-proxy

windows-dns-firewall

fix/relay-healthcheck-non-standard-port

fix/login-persist-url-flags

ssh-config-tmp-cleanup

dependabot/go_modules/github.com/jackc/pgx/v5-5.9.2

fix/login-cmd-root-flags

feat/reseller-openapi-spec

github-issue-resolver

add-steamos-support

fix-darwin-uninstaller

flutter-test

dependabot/npm_and_yarn/proxy/web/postcss-8.5.12

ci/freebsd-pkg-bootstrap

cached-serial-check-on-sync

fix-mgmt-cache-bypass-overlay

revert-easyjson-5938

revert-ice-5820

revert-firewalld-5928

refactor/permissions-manager

wasm-js-func-release

wasm-websocket-dial

revert-dns-5935-systemd-resolved

revert-dns-5935-5945

revert-dns-5945-mgmt-cache

feature/log-most-busy-peers

prototype/ui-wails

vnc-server

coderabbitai/utg/8ae8f20

feature/use-peer-fqdn-on-https

dependabot/go_modules/golang.org/x/image-0.38.0

feature/metrics-push-management-control

release/0.68.3

dependabot/go_modules/github.com/aws/aws-sdk-go-v2/aws/protocol/eventstream-1.7.8

dependabot/go_modules/github.com/aws/aws-sdk-go-v2/service/s3-1.97.3

add-slack-channel

claude/rdp-token-passthrough-eNcqW

transparent-proxy

fix/macos-stale-route-eexist

crowdsec-selfhosted

fix/remove-otel-units

entire/checkpoints/v1

dependabot/go_modules/github.com/go-jose/go-jose/v4-4.1.4

fix/getting-started

feat/static-connectors-combined-server

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Reference: SVI/netbird#1077