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Fresh macOS install from cli, dashboard not accessible #1194

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opened 2025-11-20 05:25:43 -05:00 by saavagebueno · 2 comments
saavagebueno commented 2025-11-20 05:25:43 -05:00
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Originally created by @gabrielstuff on GitHub (Aug 30, 2024).

Describe the problem

The dashboard at https://app.netbird.io/peers is not accessible. Netbird says it is connected but the dashboard url always shows:

image

To Reproduce

Steps to reproduce the behavior:

  1. Go to net bird webiste, read the doc
  2. Install from command line
  3. See error

Expected behavior

Access to the dashboard

Are you using NetBird Cloud?

yes

NetBird version

netbird version

➜ netbird version
0.28.9

NetBird status -dA output:

If applicable, add the `netbird status -dA' command output.

Peers detail:
 g***-laptop.netbird.cloud:
  NetBird IP: 100.70.135.79
  Public key: +Y5Ww4/yTJTMH3BmGe8skY4ElykVmJvrgmlrxQv1aHA=
  Status: Disconnected
  -- detail --
  Connection type:
  Direct: false
  ICE candidate (Local/Remote): -/-
  ICE candidate endpoints (Local/Remote): -/-
  Last connection update: -
  Last WireGuard handshake: -
  Transfer status (received/sent) 0 B/0 B
  Quantum resistance: false
  Routes: -
  Latency: 0s

 y***-x1.netbird.cloud:
  NetBird IP: 100.70.148.26
  Public key: TILLsoBvDU13rVDzFvcyQZqoNqAmHvZ1DxMpaaP06lQ=
  Status: Disconnected
  -- detail --
  Connection type:
  Direct: false
  ICE candidate (Local/Remote): -/-
  ICE candidate endpoints (Local/Remote): -/-
  Last connection update: -
  Last WireGuard handshake: -
  Transfer status (received/sent) 0 B/0 B
  Quantum resistance: false
  Routes: -
  Latency: 0s

 netbird-exit.netbird.cloud:
  NetBird IP: 100.70.XXX.XXX
  Public key: 9GYoFraE0UwSeipOduT6N8i7Itdr7JdWG5FKS3Z6XHA=
  Status: Connected
  -- detail --
  Connection type: P2P
  Direct: true
  ICE candidate (Local/Remote): srflx/srflx
  ICE candidate endpoints (Local/Remote): 198.51.XXX.X:51820/198.51.XXX.X:51820
  Last connection update: 4 minutes ago
  Last WireGuard handshake: Now
  Transfer status (received/sent) 7.2 MiB/2.0 MiB
  Quantum resistance: false
  Routes: 0.0.0.0/0
  Latency: 12.646208ms

OS: darwin/arm64
Daemon version: 0.28.9
CLI version: 0.28.9
Management: Connected to https://api.netbird.io:443
Signal: Connected to https://signal.netbird.io:443
Relays:
  [stun:stun.netbird.io:5555] is Available
  [turns:turn.netbird.io:443?transport=tcp] is Available
Nameservers:
FQDN: gabriels-laptop-1.netbird.cloud
NetBird IP: 100.70.1.253/16
Interface type: Userspace
Quantum resistance: false
Routes: -
Peers count: 1/3 Connected

Do you face any (non-mobile) client issues?

Please provide the file created by netbird debug for 1m -AS.
We advise reviewing the anonymized files for any remaining PII.

Screenshots

If applicable, add screenshots to help explain your problem.

Additional context

Add any other context about the problem here.

Originally created by @gabrielstuff on GitHub (Aug 30, 2024). **Describe the problem** The dashboard at https://app.netbird.io/peers is not accessible. Netbird says it is connected but the dashboard url always shows: <img width="1510" alt="image" src="https://github.com/user-attachments/assets/75e41cc5-b3db-4672-ba7a-0d72b2d4f712"> **To Reproduce** Steps to reproduce the behavior: 1. Go to net bird webiste, read the doc 2. Install from command line 4. See error **Expected behavior** Access to the dashboard **Are you using NetBird Cloud?** yes **NetBird version** `netbird version` ``` ➜ netbird version 0.28.9 ``` **NetBird status -dA output:** If applicable, add the `netbird status -dA' command output. ``` Peers detail: g***-laptop.netbird.cloud: NetBird IP: 100.70.135.79 Public key: +Y5Ww4/yTJTMH3BmGe8skY4ElykVmJvrgmlrxQv1aHA= Status: Disconnected -- detail -- Connection type: Direct: false ICE candidate (Local/Remote): -/- ICE candidate endpoints (Local/Remote): -/- Last connection update: - Last WireGuard handshake: - Transfer status (received/sent) 0 B/0 B Quantum resistance: false Routes: - Latency: 0s y***-x1.netbird.cloud: NetBird IP: 100.70.148.26 Public key: TILLsoBvDU13rVDzFvcyQZqoNqAmHvZ1DxMpaaP06lQ= Status: Disconnected -- detail -- Connection type: Direct: false ICE candidate (Local/Remote): -/- ICE candidate endpoints (Local/Remote): -/- Last connection update: - Last WireGuard handshake: - Transfer status (received/sent) 0 B/0 B Quantum resistance: false Routes: - Latency: 0s netbird-exit.netbird.cloud: NetBird IP: 100.70.XXX.XXX Public key: 9GYoFraE0UwSeipOduT6N8i7Itdr7JdWG5FKS3Z6XHA= Status: Connected -- detail -- Connection type: P2P Direct: true ICE candidate (Local/Remote): srflx/srflx ICE candidate endpoints (Local/Remote): 198.51.XXX.X:51820/198.51.XXX.X:51820 Last connection update: 4 minutes ago Last WireGuard handshake: Now Transfer status (received/sent) 7.2 MiB/2.0 MiB Quantum resistance: false Routes: 0.0.0.0/0 Latency: 12.646208ms OS: darwin/arm64 Daemon version: 0.28.9 CLI version: 0.28.9 Management: Connected to https://api.netbird.io:443 Signal: Connected to https://signal.netbird.io:443 Relays: [stun:stun.netbird.io:5555] is Available [turns:turn.netbird.io:443?transport=tcp] is Available Nameservers: FQDN: gabriels-laptop-1.netbird.cloud NetBird IP: 100.70.1.253/16 Interface type: Userspace Quantum resistance: false Routes: - Peers count: 1/3 Connected ``` **Do you face any (non-mobile) client issues?** Please provide the file created by `netbird debug for 1m -AS`. We advise reviewing the anonymized files for any remaining PII. **Screenshots** If applicable, add screenshots to help explain your problem. **Additional context** Add any other context about the problem here.
saavagebueno added the dashboardcloud labels 2025-11-20 05:25:43 -05:00
saavagebueno commented 2025-11-20 05:25:43 -05:00
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@kuyetdev commented on GitHub (Oct 30, 2024):

Have u resolved this problem?

@kuyetdev commented on GitHub (Oct 30, 2024): Have u resolved this problem?
saavagebueno commented 2025-11-20 05:25:43 -05:00
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@heisbrot commented on GitHub (Oct 31, 2024):

Hey @gabrielstuff ,

you are currently logged in as a regular user and not admin.
There could be another E-Mail domain already registered which is the owner of the domain / account.

Please reach out to support@netbird.io with the E-Mail address you are currently logged in.
We can help you identify the current owner E-Mail address.

@heisbrot commented on GitHub (Oct 31, 2024): Hey @gabrielstuff , you are currently logged in as a regular user and not admin. There could be another E-Mail domain already registered which is the owner of the domain / account. Please reach out to [support@netbird.io](mailto:support@netbird.io) with the E-Mail address you are currently logged in. We can help you identify the current owner E-Mail address.
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Reference: SVI/netbird#1194
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