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MacOS client loses all its settings on update #1451

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opened 2025-11-20 05:30:46 -05:00 by saavagebueno · 6 comments
saavagebueno commented 2025-11-20 05:30:46 -05:00
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Originally created by @jadk9000 on GitHub (Nov 25, 2024).

SInce Client 0.31.0 When we updated to 0.32.0 and 0.33.0 all the configurations settings in the advanced settings box are lost. You have to fill out all the fields. Before the interface name and port were automatically filled in. Now all the fields are just blank.

Originally created by @jadk9000 on GitHub (Nov 25, 2024). SInce Client 0.31.0 When we updated to 0.32.0 and 0.33.0 all the configurations settings in the advanced settings box are lost. You have to fill out all the fields. Before the interface name and port were automatically filled in. Now all the fields are just blank.
saavagebueno added the clientwaiting-feedbackclient-uimacos labels 2025-11-20 05:30:46 -05:00
saavagebueno commented 2025-11-20 05:30:47 -05:00
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@mgarces commented on GitHub (Nov 29, 2024):

hello @jadk9000, can you clarify how did you install NetBird on your macOS peers? We extensively test each release and we can't replicate this issue.
I've tried both manual install (via package download) and via homebrew (which if you run the automated install script, will automatically choose brew as the install method, if present) and on updates between versions, settings are kept.
With this in mind, let us know how you installed the client to understand if there's something else that might be causing this behaviour on your end.

@mgarces commented on GitHub (Nov 29, 2024): hello @jadk9000, can you clarify how did you install NetBird on your macOS peers? We extensively test each release and we can't replicate this issue. I've tried both manual install (via package download) and via `homebrew` (which if you run the automated install script, will automatically choose `brew` as the install method, if present) and on updates between versions, settings are kept. With this in mind, let us know how you installed the client to understand if there's something else that might be causing this behaviour on your end.
saavagebueno commented 2025-11-20 05:30:47 -05:00
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@jadk9000 commented on GitHub (Dec 2, 2024):

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Hi Marco,

It’s a weird one, we install using a script in Jamf which is pretty basic. It seems to have affected 2 users only so far as I have stopped users upgrading until we can work this out. Its seems a re-install seems to cure the issue until a reboot when it loses its settings again. I’m trying to find where Netbird stores its settings to see if I can remove the file/directory to make sure its not a permissions issue.

The 2 affected users are on MacOS15. And all we are running is this to install

sudo installer -pkg /tmp/netbird-latest.pkg -target /

Thanks

Jad

From: Marco Garcês @.>
Date: Friday, 29 November 2024 at 12:02
To: netbirdio/netbird @.>
Cc: Jad Kanji @.>, Mention @.>
Subject: Re: [netbirdio/netbird] MacOS client loses all its settings on update (Issue #2949)
You don't often get email from @.*** Learn why this is importanthttps://aka.ms/LearnAboutSenderIdentification

hello @jadk9000https://github.com/jadk9000, can you clarify how did you install NetBird on your macOS peers? We extensively test each release and we can't replicate this issue.
I've tried both manual install (via package download) and via homebrew (which if you run the automated install script, will automatically choose brew as the install method, if present) and on updates between versions, settings are kept.
With this in mind, let us know how you installed the client to understand if there's something else that might be causing this behaviour on your end.

—
Reply to this email directly, view it on GitHubhttps://github.com/netbirdio/netbird/issues/2949#issuecomment-2507674917, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AYZTZGE6CGH3BDJBF5EQPRL2DBJT5AVCNFSM6AAAAABSNUI2T2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKMBXGY3TIOJRG4.
You are receiving this because you were mentioned.Message ID: @.***>

@jadk9000 commented on GitHub (Dec 2, 2024): Internal Hi Marco, It’s a weird one, we install using a script in Jamf which is pretty basic. It seems to have affected 2 users only so far as I have stopped users upgrading until we can work this out. Its seems a re-install seems to cure the issue until a reboot when it loses its settings again. I’m trying to find where Netbird stores its settings to see if I can remove the file/directory to make sure its not a permissions issue. The 2 affected users are on MacOS15. And all we are running is this to install sudo installer -pkg /tmp/netbird-latest.pkg -target / Thanks Jad From: Marco Garcês ***@***.***> Date: Friday, 29 November 2024 at 12:02 To: netbirdio/netbird ***@***.***> Cc: Jad Kanji ***@***.***>, Mention ***@***.***> Subject: Re: [netbirdio/netbird] MacOS client loses all its settings on update (Issue #2949) You don't often get email from ***@***.*** Learn why this is important<https://aka.ms/LearnAboutSenderIdentification> hello @jadk9000<https://github.com/jadk9000>, can you clarify how did you install NetBird on your macOS peers? We extensively test each release and we can't replicate this issue. I've tried both manual install (via package download) and via homebrew (which if you run the automated install script, will automatically choose brew as the install method, if present) and on updates between versions, settings are kept. With this in mind, let us know how you installed the client to understand if there's something else that might be causing this behaviour on your end. — Reply to this email directly, view it on GitHub<https://github.com/netbirdio/netbird/issues/2949#issuecomment-2507674917>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AYZTZGE6CGH3BDJBF5EQPRL2DBJT5AVCNFSM6AAAAABSNUI2T2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKMBXGY3TIOJRG4>. You are receiving this because you were mentioned.Message ID: ***@***.***>
saavagebueno commented 2025-11-20 05:30:47 -05:00
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@jadk9000 commented on GitHub (Dec 2, 2024):

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Hi Marco,

Finaly found the solution.

We had disabled Wiretrustee UG at start up to troubleshoot some other errors. Re-enableing fixes the issue.

Thanks

Jad

From: Marco Garcês @.>
Date: Friday, 29 November 2024 at 12:02
To: netbirdio/netbird @.>
Cc: Jad Kanji @.>, Mention @.>
Subject: Re: [netbirdio/netbird] MacOS client loses all its settings on update (Issue #2949)
You don't often get email from @.*** Learn why this is importanthttps://aka.ms/LearnAboutSenderIdentification

hello @jadk9000https://github.com/jadk9000, can you clarify how did you install NetBird on your macOS peers? We extensively test each release and we can't replicate this issue.
I've tried both manual install (via package download) and via homebrew (which if you run the automated install script, will automatically choose brew as the install method, if present) and on updates between versions, settings are kept.
With this in mind, let us know how you installed the client to understand if there's something else that might be causing this behaviour on your end.

—
Reply to this email directly, view it on GitHubhttps://github.com/netbirdio/netbird/issues/2949#issuecomment-2507674917, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AYZTZGE6CGH3BDJBF5EQPRL2DBJT5AVCNFSM6AAAAABSNUI2T2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKMBXGY3TIOJRG4.
You are receiving this because you were mentioned.Message ID: @.***>

@jadk9000 commented on GitHub (Dec 2, 2024): Internal Hi Marco, Finaly found the solution. We had disabled Wiretrustee UG at start up to troubleshoot some other errors. Re-enableing fixes the issue. Thanks Jad From: Marco Garcês ***@***.***> Date: Friday, 29 November 2024 at 12:02 To: netbirdio/netbird ***@***.***> Cc: Jad Kanji ***@***.***>, Mention ***@***.***> Subject: Re: [netbirdio/netbird] MacOS client loses all its settings on update (Issue #2949) You don't often get email from ***@***.*** Learn why this is important<https://aka.ms/LearnAboutSenderIdentification> hello @jadk9000<https://github.com/jadk9000>, can you clarify how did you install NetBird on your macOS peers? We extensively test each release and we can't replicate this issue. I've tried both manual install (via package download) and via homebrew (which if you run the automated install script, will automatically choose brew as the install method, if present) and on updates between versions, settings are kept. With this in mind, let us know how you installed the client to understand if there's something else that might be causing this behaviour on your end. — Reply to this email directly, view it on GitHub<https://github.com/netbirdio/netbird/issues/2949#issuecomment-2507674917>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AYZTZGE6CGH3BDJBF5EQPRL2DBJT5AVCNFSM6AAAAABSNUI2T2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKMBXGY3TIOJRG4>. You are receiving this because you were mentioned.Message ID: ***@***.***>
saavagebueno commented 2025-11-20 05:30:48 -05:00
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@nazarewk commented on GitHub (Apr 28, 2025):

Hello @jadk9000,

We're currently reviewing our open issues and would like to verify if this problem still exists in the latest NetBird version.

Could you please confirm if the issue is still there?

We may close this issue temporarily if we don't hear back from you within 2 weeks, but feel free to reopen it with updated information.

Thanks for your contribution to improving the project!

@nazarewk commented on GitHub (Apr 28, 2025): Hello @jadk9000, We're currently reviewing our open issues and would like to verify if this problem still exists in the [latest NetBird version](https://github.com/netbirdio/netbird/releases). Could you please confirm if the issue is still there? We may close this issue temporarily if we don't hear back from you within **2 weeks**, but feel free to reopen it with updated information. Thanks for your contribution to improving the project!
saavagebueno commented 2025-11-20 05:30:48 -05:00
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@LINDHOLZIT commented on GitHub (May 26, 2025):

Hello @nazarewk ,

I can confirm that the problem still persists.
We have one MacBook M4 that loses all settings after every reboot. Currently, the workaround is to reinstall Netbird.

We’ve determined that versions 0.38 and 0.39 are the most recent ones that still work.
All MacBooks are currently running on or bellow this versions.

While debugging, I had send you a debug message from the internal feature. Let me know if you need the hash of it or the files directly.

Best Regards
Lindholz

@LINDHOLZIT commented on GitHub (May 26, 2025): Hello @nazarewk , I can confirm that the problem still persists. We have one MacBook M4 that loses all settings after every reboot. Currently, the workaround is to reinstall Netbird. We’ve determined that versions 0.38 and 0.39 are the most recent ones that still work. All MacBooks are currently running on or bellow this versions. While debugging, I had send you a debug message from the internal feature. Let me know if you need the hash of it or the files directly. Best Regards Lindholz
saavagebueno commented 2025-11-20 05:30:48 -05:00
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@LINDHOLZIT commented on GitHub (Sep 11, 2025):

I can confirm that the issue was fixed around version 0.5x.
Currently, version 0.56.0 is in use and it doesn’t lose any configs.

From my side, this issue can be closed.

@LINDHOLZIT commented on GitHub (Sep 11, 2025): I can confirm that the issue was fixed around version 0.5x. Currently, version 0.56.0 is in use and it doesn’t lose any configs. From my side, this issue can be closed.
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Reference: SVI/netbird#1451
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