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management api randomly dropping roles from accounts table locking me out (google workspace) #1599
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opened 2025-11-20 05:33:32 -05:00 by saavagebueno
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grpc-acl
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Reference: SVI/netbird#1599
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Originally created by @rgdev on GitHub (Feb 4, 2025).
Describe the problem
After updating from 0.34.1 to 0.36.5 the UI became unusable as I keep getting locked out. It works for a little while, I can move around and load pages and suddenly I'm no longer owner (or admin) & become user so I get 403 errors and am presented with the "Add new device to your network" page. Only way to fix it is to go into pg and manually change my role back.
Mangement is running with those args :
Config looks like this :
To Reproduce
Steps to reproduce the behavior:
Deploy 0.36.5 with google workspace idp
Expected behavior
Mangement shouldn't turn admin and owner roles into user role.
Are you using NetBird Cloud?
Self Hosted
NetBird version
0.36.5
Screenshots
accounts table showing me as owner :
Later on, my role dropped and i'm now a user :
Additional context
Add any other context about the problem here.
@rgdev commented on GitHub (Feb 4, 2025):
I just noticed in the Activity log there's a "User joined NetBird" message that appears around the same time my role is modified so I'm starting to think the user is somehow recreated entirely?
@bcmmbaga commented on GitHub (Feb 4, 2025):
Hello @rgdev ,
Regarding the locked out behavior, does this mean you are completely unable to log in or is your functionality limited?
Additionally, could you provide details about the user count in your account? Are other users experiencing similar issues? It would also be helpful to check the Activity Log to see if it explicitly shows that your role has been updated
Additionally, please check if your dashboard is updated to match the latest version. If not, it should be updated when updating the management.
@rgdev commented on GitHub (Feb 4, 2025):
Hi @bcmmbaga
It just happened again and basically what I get is the "error 403" banner popping at the top, all the UI locks up and my role switches from "owner" to "user" so i'm unable to do anything because the "user" role has no dashboard privilege.
I checked the devtools in chrome for additional context and this is what /api/users returns :
As you can see the API now thinks i'm a regular user and I have the
dashboard_view:blocked.I checked the activity log and the only relevant message is the creation of my own user that.. already exist. Everything else is normal events (peer added), no traces of a role related event.
We have maybe 5 users on this test instance so nothing crazy, other users with "admin" roles are also affected and can randomly be converted to regular users.
Dashboard is running v2.9.0.
@rgdev commented on GitHub (Feb 4, 2025):
To be clear : this is a dashboard and api issue, I can still connect to peers, login via the netbird cli, all the "vpn side" works fine, it's really about the using the dashboard.
@bcmmbaga commented on GitHub (Feb 4, 2025):
can you share the management logs? In the meantime, I will try to reproduce this on our end.
@rgdev commented on GitHub (Feb 4, 2025):
I managed to grab some logs when it occurred and it's really odd. In the span of a second you can see I made multiple queries and got OK 200 and suddenly I get 503s on everything.
All those CENSORED_GOOGLE_ID are mine.
@rgdev commented on GitHub (Feb 4, 2025):
And the "User joined" event's timestamp (UTC+1) matches perfectly with the timestamps in the logs (UTC)
@bcmmbaga commented on GitHub (Feb 4, 2025):
Can you share the full management logs? Please remember to mask any sensitive information
@rgdev commented on GitHub (Feb 4, 2025):
Sent over email to the address registered on your Github profile. Thank you for the help.
@rgdev commented on GitHub (Feb 6, 2025):
Additional notes : there was an issue with workspace causing only the google user ID to appear as seen in my previous messages. I've made sure to set
IdpManagerConfig.ManagerTypeto "google" and bound the service account to the proper role in the workspace admin console and now names and emails do appear in the UI and API calls.However this has not resolved the issue with my role turning back to "user".
Additionally I noticed a few things when looking at the
userstable in pg :auto_groupsfield is set to[]stripping me from my auto groupslast_loginfield is set tonullcreated_atpoints to a date in the past which suggests that in fact the row isn't recreated but updated@WGOS commented on GitHub (Feb 12, 2025):
I just stumbled upon the same behavior in our self-hosted deployment on 0.36.5 too. We're using Google Workspaces as IdP but we connect this issue with using API from a script.
Here's how I manage to reproduce this:
Netbird also shows that affected user "joined Netbird" just as same as in @rgdev case.
I am willing to provide you with any debug info you may need.
@bcmmbaga commented on GitHub (Feb 12, 2025):
I'm still working on reproducing this issue and will provide more feedback as soon as we have more details.
In the meantime @WGOS, could you please share the debug logs? Also for the API calls, do you use the token from the account owner or from a different service user?
@rgdev commented on GitHub (Feb 12, 2025):
We also have scripts querying the API every few minutes to fetch the state of peers and the System Accounts involved all have their own access token created by my account (col
created_byin tablepersonal_access_token), this might be the link@bcmmbaga commented on GitHub (Feb 12, 2025):
Thanks for clarifying. I’ll try to replicate the same scenario in our tests.
@WGOS commented on GitHub (Feb 12, 2025):
Sure. I've sent it via email you provided in your Github profile.
We're using service account with its own token to access API.
It also should be noted that throttling connection to the DB increases chances to reproduce this issue.
P.S. We're using Postgres for our deployment
@bcmmbaga commented on GitHub (Feb 14, 2025):
I was able to reproduce the issue and we've already fixed it. The fix should be included in the next week release.
@rgdev commented on GitHub (Feb 14, 2025):
Fantastic news, looking forward to the update 👍
@bcmmbaga commented on GitHub (Feb 26, 2025):
Hi @rgdev @WGOS can you update to v0.37.1, do the tests and let us know if works?
@WGOS commented on GitHub (Feb 26, 2025):
@bcmmbaga sure! We will update our instance by the end of this week
@rgdev commented on GitHub (Feb 26, 2025):
Hi @bcmmbaga, I've updated ours and I'll let you know if the issue occurs again in the next 48h.
@rgdev commented on GitHub (Feb 28, 2025):
@bcmmbaga No issues so far on my end 👍
@bcmmbaga commented on GitHub (Feb 28, 2025):
Thanks. I will go ahead and close this issue