Netbird service freezes on Windows #1711

New Issue

saavagebueno · 2025-11-20T06:05:10-05:00

saavagebueno commented

2025-11-20 06:05:10 -05:00

Originally created by @tomashora on GitHub (Mar 14, 2025).

Describe the problem

The service freezes randomly, most probably during hibernation/wakup of Windows on laptop. It all started in https://github.com/netbirdio/netbird/issues/3368

Are you using NetBird Cloud?

Selfhosted

NetBird version

0.36.+ .. currently 0.38.0

Is any other VPN software installed?

No

Debug output

Attached with [Environment]::SetEnvironmentVariable("NB_LOG_LEVEL", "debug", "Machine")

netbird.debug.201350900.zip

Have you tried these troubleshooting steps?

Checked for newer NetBird versions
Searched for similar issues on GitHub (including closed ones)
Restarted the NetBird client
Disabled other VPN software
Checked firewall settings

Originally created by @tomashora on GitHub (Mar 14, 2025). **Describe the problem** The service freezes randomly, most probably during hibernation/wakup of Windows on laptop. It all started in https://github.com/netbirdio/netbird/issues/3368 **Are you using NetBird Cloud?** Selfhosted **NetBird version** 0.36.+ .. currently 0.38.0 **Is any other VPN software installed?** No **Debug output** Attached with `[Environment]::SetEnvironmentVariable("NB_LOG_LEVEL", "debug", "Machine")` [netbird.debug.201350900.zip](https://github.com/user-attachments/files/19244350/netbird.debug.201350900.zip) **Have you tried these troubleshooting steps?** - [x] Checked for newer NetBird versions - [x] Searched for similar issues on GitHub (including closed ones) - [x] Restarted the NetBird client - [x] Disabled other VPN software - [x] Checked firewall settings

saavagebueno added the triage-needed label 2025-11-20 06:05:10 -05:00

saavagebueno closed this issue

2025-11-20 06:05:11 -05:00

saavagebueno commented

2025-11-20 06:05:11 -05:00

@tomashora commented on GitHub (Mar 14, 2025):

This is where it freezed...

2025-03-13T13:34:58+01:00 WARN client/internal/peer/guard/ice_monitor.go:55: Failed to check ICE changes: wait for gathering timed out
2025-03-14T09:28:04+01:00 INFO client/cmd/service_controller.go:24: starting Netbird service

@tomashora commented on GitHub (Mar 14, 2025): This is where it freezed... ``` 2025-03-13T13:34:58+01:00 WARN client/internal/peer/guard/ice_monitor.go:55: Failed to check ICE changes: wait for gathering timed out 2025-03-14T09:28:04+01:00 INFO client/cmd/service_controller.go:24: starting Netbird service ```

saavagebueno commented

2025-11-20 06:05:11 -05:00

@cleveHEX commented on GitHub (Mar 18, 2025):

I think this problem occured again, 18.3.2025.

netbird.debug.177678827.zip

@cleveHEX commented on GitHub (Mar 18, 2025): I think this problem occured again, 18.3.2025. [netbird.debug.177678827.zip](https://github.com/user-attachments/files/19314556/netbird.debug.177678827.zip)

saavagebueno commented

2025-11-20 06:05:12 -05:00

@tomashora commented on GitHub (Mar 18, 2025):

Observed again

netbird.debug.3938275737.zip

@tomashora commented on GitHub (Mar 18, 2025): Observed again [netbird.debug.3938275737.zip](https://github.com/user-attachments/files/19322051/netbird.debug.3938275737.zip)

saavagebueno commented

2025-11-20 06:05:12 -05:00

@tomashora commented on GitHub (Mar 20, 2025):

@mlsmaycon still the same behavior as in https://github.com/netbirdio/netbird/issues/3368

also noticed in the logs NFO client/server/panic_windows.go:50: successfully configured panic logging to: C:\ProgramData/Netbird/netbird.err which contains Unable to log: write /dev/stdout: Neplatný popisovač. which means 'invalid descriptor/handle`

Additionaly, in the unresponsive state, the allocated RAM is still increasing whil in this state.

netbird.debug.526521487.zip

@tomashora commented on GitHub (Mar 20, 2025): @mlsmaycon still the same behavior as in https://github.com/netbirdio/netbird/issues/3368 also noticed in the logs `NFO client/server/panic_windows.go:50: successfully configured panic logging to: C:\ProgramData/Netbird/netbird.err` which contains `Unable to log: write /dev/stdout: Neplatný popisovač.` which means 'invalid descriptor/handle` Additionaly, in the unresponsive state, the allocated RAM is still increasing whil in this state. ![Image](https://github.com/user-attachments/assets/33db7e84-0644-4efe-9cf7-7cfb539b331f) [netbird.debug.526521487.zip](https://github.com/user-attachments/files/19361334/netbird.debug.526521487.zip)

saavagebueno commented

2025-11-20 06:05:12 -05:00

@tomashora commented on GitHub (Mar 21, 2025):

Just another dump
netbird.debug.303970874.zip

@tomashora commented on GitHub (Mar 21, 2025): Just another dump [netbird.debug.303970874.zip](https://github.com/user-attachments/files/19397965/netbird.debug.303970874.zip)

saavagebueno referenced this issue

2025-11-20 08:05:16 -05:00

[PR #1711] Unblock ACL apply filtering because of dns probes #3199

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dependabot/go_modules/github.com/Azure/go-ntlmssp-0.1.1

debug-logs

reduce-embed-wg-pool

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dependabot/go_modules/github.com/jackc/pgx/v5-5.9.2

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Reference: SVI/netbird#1711