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Error connecting Windows users via SSO #1912

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opened 2025-11-20 06:09:05 -05:00 by saavagebueno · 3 comments
saavagebueno commented 2025-11-20 06:09:05 -05:00
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Originally created by @artkrp31 on GitHub (May 23, 2025).

There is a problem with connecting Windows users. Previously, the user could connect to NetBird, which is hosted on its own infrastructure. A few days later, this user tries to connect again and receives the error rpc error: code = PermissionDenied desc = invalid user

Steps to reproduce the behavior:

  1. Go to NetBird client
  2. Click on connect
  3. See error

Image

Successful connection to NetBird

self-host NetBird's control plane.

0.45.1

Is any other VPN software installed?

No

Debug output

2025-05-23T12:21:22+03:00 ERRO management/client/grpc.go:350: failed to login to Management Service: rpc error: code = PermissionDenied desc = peer login has expired, please log in once more
2025-05-23T12:21:22+03:00 ERRO management/client/grpc.go:350: failed to login to Management Service: rpc error: code = PermissionDenied desc = invalid user
2025-05-23T12:21:22+03:00 ERRO client/internal/login.go:145: failed registering peer rpc error: code = PermissionDenied desc = invalid user,00000000-0000-0000-0000-000000000000
2025-05-23T12:21:22+03:00 WARN client/server/server.go:283: failed login: rpc error: code = PermissionDenied desc = invalid user
2025-05-23T12:41:38+03:00 ERRO management/client/grpc.go:350: failed to login to Management Service: rpc error: code = PermissionDenied desc = peer login has expired, please log in once more
2025-05-23T12:41:38+03:00 WARN client/server/server.go:283: failed login: rpc error: code = InvalidArgument desc = invalid setup-key or no sso information provided, err: invalid UUID length: 0
2025-05-23T12:41:38+03:00 WARN client/server/server.go:469: canceling previous waiting execution
2025-05-23T12:42:08+03:00 ERRO management/client/grpc.go:350: failed to login to Management Service: rpc error: code = PermissionDenied desc = peer login has expired, please log in once more
2025-05-23T12:42:08+03:00 ERRO management/client/grpc.go:350: failed to login to Management Service: rpc error: code = PermissionDenied desc = invalid user
2025-05-23T12:42:08+03:00 ERRO client/internal/login.go:145: failed registering peer rpc error: code = PermissionDenied desc = invalid user,00000000-0000-0000-0000-000000000000
2025-05-23T12:42:08+03:00 WARN client/server/server.go:283: failed login: rpc error: code = PermissionDenied desc = invalid user
2025-05-23T12:44:31+03:00 INFO client/server/server.go:672: service is down
2025-05-23T12:44:31+03:00 INFO client/cmd/root.go:194: shutdown signal received
2025-05-23T12:44:33+03:00 INFO client/cmd/service_controller.go:94: stopped Netbird service

Originally created by @artkrp31 on GitHub (May 23, 2025). There is a problem with connecting Windows users. Previously, the user could connect to NetBird, which is hosted on its own infrastructure. A few days later, this user tries to connect again and receives the error rpc error: code = PermissionDenied desc = invalid user Steps to reproduce the behavior: 1. Go to NetBird client 2. Click on connect 3. See error ![Image](https://github.com/user-attachments/assets/80468ff6-223d-40d6-81a4-c8d580267cd7) Successful connection to NetBird self-host NetBird's control plane. 0.45.1 Is any other VPN software installed? No Debug output 2025-05-23T12:21:22+03:00 ERRO management/client/grpc.go:350: failed to login to Management Service: rpc error: code = PermissionDenied desc = peer login has expired, please log in once more 2025-05-23T12:21:22+03:00 ERRO management/client/grpc.go:350: failed to login to Management Service: rpc error: code = PermissionDenied desc = invalid user 2025-05-23T12:21:22+03:00 ERRO client/internal/login.go:145: failed registering peer rpc error: code = PermissionDenied desc = invalid user,00000000-0000-0000-0000-000000000000 2025-05-23T12:21:22+03:00 WARN client/server/server.go:283: failed login: rpc error: code = PermissionDenied desc = invalid user 2025-05-23T12:41:38+03:00 ERRO management/client/grpc.go:350: failed to login to Management Service: rpc error: code = PermissionDenied desc = peer login has expired, please log in once more 2025-05-23T12:41:38+03:00 WARN client/server/server.go:283: failed login: rpc error: code = InvalidArgument desc = invalid setup-key or no sso information provided, err: invalid UUID length: 0 2025-05-23T12:41:38+03:00 WARN client/server/server.go:469: canceling previous waiting execution 2025-05-23T12:42:08+03:00 ERRO management/client/grpc.go:350: failed to login to Management Service: rpc error: code = PermissionDenied desc = peer login has expired, please log in once more 2025-05-23T12:42:08+03:00 ERRO management/client/grpc.go:350: failed to login to Management Service: rpc error: code = PermissionDenied desc = invalid user 2025-05-23T12:42:08+03:00 ERRO client/internal/login.go:145: failed registering peer rpc error: code = PermissionDenied desc = invalid user,00000000-0000-0000-0000-000000000000 2025-05-23T12:42:08+03:00 WARN client/server/server.go:283: failed login: rpc error: code = PermissionDenied desc = invalid user 2025-05-23T12:44:31+03:00 INFO client/server/server.go:672: service is down 2025-05-23T12:44:31+03:00 INFO client/cmd/root.go:194: shutdown signal received 2025-05-23T12:44:33+03:00 INFO client/cmd/service_controller.go:94: stopped Netbird service
saavagebueno added the triage-needed label 2025-11-20 06:09:05 -05:00
saavagebueno commented 2025-11-20 06:09:06 -05:00
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@lixmal commented on GitHub (May 23, 2025):

Have you taken a look at

This section in particular: https://docs.netbird.io/how-to/troubleshooting-client#client-login-failures

@lixmal commented on GitHub (May 23, 2025): Have you taken a look at - [ ] Reviewed [client troubleshooting](https://docs.netbird.io/how-to/troubleshooting-client) (if applicable) This section in particular: https://docs.netbird.io/how-to/troubleshooting-client#client-login-failures
saavagebueno commented 2025-11-20 06:09:07 -05:00
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@artkrp31 commented on GitHub (May 23, 2025):

@lixmal, Hello.
Yes, I've read it. It states that this error occurs if multiple users try to connect to NetBird from the same device, but the problem is that the user is alone. The connection is made via SSO Keycloak. This problem definitely does not arise due to the fact that users are different, there is always 1 user connected behind 1 device. The problem occurs unexpectedly.

@artkrp31 commented on GitHub (May 23, 2025): @lixmal, Hello. Yes, I've read it. It states that this error occurs if multiple users try to connect to NetBird from the same device, but the problem is that the user is alone. The connection is made via SSO Keycloak. This problem definitely does not arise due to the fact that users are different, there is always 1 user connected behind 1 device. The problem occurs unexpectedly.
saavagebueno commented 2025-11-20 06:09:07 -05:00
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@creatorofuniverses commented on GitHub (May 26, 2025):

I encountered a similar issue. Keycloak as SSO, operating system was Fedora 42.

@creatorofuniverses commented on GitHub (May 26, 2025): I encountered a similar issue. Keycloak as SSO, operating system was Fedora 42.
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Reference: SVI/netbird#1912
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