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Phones get stuck on loading after logging in #2294

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opened 2025-11-20 07:07:12 -05:00 by saavagebueno · 0 comments
saavagebueno commented 2025-11-20 07:07:12 -05:00
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Originally created by @NekoRoror on GitHub (Sep 18, 2025).

Describe the problem

After downloading on phone i press connect and it redirects me to login page, after entering login credentials it gets stuck on loading. My friends tried it on their phones they encounter the exact same problem, my laptop connected fine same with my friend's laptop no issues

To Reproduce

Steps to reproduce the behavior:
Download netbird on android, press connect, enter login credentials, starts loading, then stops.

Expected behavior

after pressing login it should load then say im connected

Are you using NetBird Cloud?

using cloud

NetBird version

netbird mobile v0.57.0

Is any other VPN software installed?

No

Debug output

i dont know how to debug output however i doubt its in the app itself since it successfully redirects me to login page, I think the problem is there

Screenshots

Image
Image

Additional context

Me and my friends are trying to join terraria and my wifi is on cgnat and I cant change it since im just renting an apartment, i found on reddit that netbird can work around cgnat and i try it but after downloading it on my phone i get stuck on login, i asked my friends thru messenger to try it and they encounter the same exact problem. (UPDATE: after enabling and disabling user authentication my phone successfully connected however my friends still cannot)

Have you tried these troubleshooting steps?
I dont have any other vpn, this is the latest netbird version on google play store, and again I think there's problem with server not the app itself since it successfully redirects me to the login page

Originally created by @NekoRoror on GitHub (Sep 18, 2025). **Describe the problem** After downloading on phone i press connect and it redirects me to login page, after entering login credentials it gets stuck on loading. My friends tried it on their phones they encounter the exact same problem, my laptop connected fine same with my friend's laptop no issues **To Reproduce** Steps to reproduce the behavior: Download netbird on android, press connect, enter login credentials, starts loading, then stops. **Expected behavior** after pressing login it should load then say im connected **Are you using NetBird Cloud?** using cloud **NetBird version** netbird mobile v0.57.0 **Is any other VPN software installed?** No **Debug output** i dont know how to debug output however i doubt its in the app itself since it successfully redirects me to login page, I think the problem is there **Screenshots** ![Image](https://github.com/user-attachments/assets/3a82ac36-e72c-43e2-be60-eaa6278826eb) ![Image](https://github.com/user-attachments/assets/44d9c314-f5e7-4234-aaa3-095d8bcf1942) **Additional context** Me and my friends are trying to join terraria and my wifi is on cgnat and I cant change it since im just renting an apartment, i found on reddit that netbird can work around cgnat and i try it but after downloading it on my phone i get stuck on login, i asked my friends thru messenger to try it and they encounter the same exact problem. (UPDATE: after enabling and disabling user authentication my phone successfully connected however my friends still cannot) **Have you tried these troubleshooting steps?** I dont have any other vpn, this is the latest netbird version on google play store, and again I think there's problem with server not the app itself since it successfully redirects me to the login page
saavagebueno added the triage-needed label 2025-11-20 07:07:12 -05:00
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Reference: SVI/netbird#2294
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