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Windows client "General Failure" after hibernation/sleep #257
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opened 2025-11-20 05:08:38 -05:00 by saavagebueno
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Reference: SVI/netbird#257
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Originally created by @timwsuqld on GitHub (Dec 18, 2022).
Describe the problem
On a windows client running Netbird, if the computer goes to sleep/hibernation for an extended period of time, no "routed" netbird VPN traffic can flow until the netbird service is restarted.
100.79.26.25 is the IP of a netbird node with network routes to hosts in the 10.2.4.0/24 network (specific)
To Reproduce
Steps to reproduce the behavior:
Expected behavior
Netbird should detect when the wireguard tunnel is not in the expected state and restart it automatically. Seems to be not properly routing the networks behind a peer network route.
NetBird status -d output:
If applicable, add the output of the
netbird status -dcommandclient.log
client.log after restarting service
Additional context
It's only an issue with network route IPs, not direct netbird VPN IPs.
@TBT-TBT commented on GitHub (Mar 9, 2023):
Are there any updates on this?
MacOS has the same problem: no connections after hibernation.
As standby modes are very common on laptops, Netbird on those is severely limited.
This is a big, glaring bug.
@pascal-fischer commented on GitHub (Jul 18, 2023):
Hey guys,
I was going to see if I can fix the issue but I could not reproduce it (tested current and old version). Could you check if the issue still persists for you with current version? If so I would like to get in touch so we can have a closer look to fix the issue.
Thanks!
@TBT-TBT commented on GitHub (Jul 18, 2023):
This has been the same on EVERY version I have ever tested. I have uninstalled because of this, so I might not have tested the most recent versions. I would however be surprised if this had changed.
Reproduction: start the client, have it connected to a network, set the Mac (in my case) to hibernation, wait a bit, re-awake from hibernation -> other devices are not accessible anymore until disconnect/reconnect.
In my case, I do that between home and work, so maybe a network change might play a role in this, but I am pretty sure that this shouldn't be the case and this just happens with every hibernation.
ZT e.g. doen't have this problem and the peers are available after awakening the computer.
I would be happy to connect to solve this, as this problem alone has driven me away from Netbird and towards solutions which don't have this issue.
@pascal-fischer commented on GitHub (Jul 19, 2023):
I would love to connect to further investigate, I have a couple more questions. Could you reach out via slack? (pascal@netbird.io) or any other more direct channel?
@galexrt commented on GitHub (Jul 25, 2023):
I'm having a similar issue with a self-hosted Netbird instance where some clients don't have any problems, but some clients (that are servers with "varying degrees" of permanent internet access) randomly "go down" and log
signal client isn't ready, restarting helps for a bit. Still determining if it is related to the issue, but I'm happy to connect with you @pascal-fischer if it is okay for you, please let me know.@pascal-fischer commented on GitHub (Jul 28, 2023):
I do not think that is realted but happy to have a look into what is causing your issue.
@galexrt commented on GitHub (Aug 15, 2023):
Thanks for offering to look into it!
Yes, after digging further into the code and the issue it seems to be unrelated to this specific (windows hibernation/sleep) issue. Our issue with the "signal client not ready" seems to have been solved/helped after upgrading most clients from 0.21.x to 0.22.x+.
Though because of the update some of the clients that were
direct: falsebefore (because they are behind a NAT/DSL router) are now detected asdirect: truewhich causes them to not work, though there seems to be #730 opened already by another user to track this new issue. If you want to look into that, feel free to reach out to me via my email address on my profile :-)@werlitong commented on GitHub (Jan 5, 2024):
Some of my windows clients have this message in client.log. Indeed the symptoms are the same, after a hibernation/sleep service is either stopped or is running but clients can't reach the server that they have access through rules.
All clients using latest version in jan 5/2024 that is 0.25.3. I've only saw this in windows. MacOS client are fine, i didnt notice any "outage" in the same circumstances
@penzoiders commented on GitHub (Feb 1, 2024):
Happened also here on a Manjaro laptop running 6.6.10-1 kernel, using netbird client 0.25.5.
What I've discovered is that I've installed on this device after I woked up from sleep.
It connected to the management and showing green among the Peers,
ip routewas correctly showing the routes pushed from the netbird-assigned group from the wireguard link.But no actual routing, here some sanitized logs (replaced real routed subnet with fake 242.37.246.55/32 and real netbird server address with 240.23.23.11, 192.168.1.251 being my laptop's dhcp lease):
Then I've tried a "trick" I've used in the past to overcome stupid systemd behavior after sleep/hibernate: used the hardware switch to disable/enable networking.
after that netbird hooked up nicely and routes where actually placed there and usable (did not even restart the service or so)
hope it helps, feel free to ping me if you want to debug together @pascal-fischer
@nali215 commented on GitHub (Feb 15, 2024):
Yea, we are trying it out and several users on MacOS are having the same issue, if they leave the office go home and try to connect they have to disconnect and reconnect. When the laptop goes into sleep/hibernate mode and they come back to it, it shows Netbird is connected but routes are not there and it does not route. Users have to disconnect and reconnect several times a day on the client.
@MacronOne commented on GitHub (Mar 9, 2024):
I have similar issue on MacOS, but disconnect and reconnect works randomly and even netbird service restart is not a sure fix, or even system reboot don't fix the issue all the time.
@vasilis-rev commented on GitHub (Jun 4, 2024):
Having the same issue on self-hosted and several of our Macbooks, some more than others. Usually restarting the service helps and unblocks it after 1-2 minutes while in extreme cases a restart fixes the issue.
And happens only to those that let their Macs hybername/sleep. Those that turn it off never have an issue.
@TBT-TBT commented on GitHub (Jun 4, 2024):
If that is still the case (haven't been using Netbird exactly because of that problem for years now) and nothing has changed since 2022: ouff. This is a major issue for everybody on laptops!!!!
@Eu-Arthur commented on GitHub (Oct 25, 2024):
For me, that was fixed on last update
@TBT-TBT commented on GitHub (Oct 26, 2024):
That would be amazing and a reason to consider Netbird again.
@nazarewk commented on GitHub (Apr 28, 2025):
Hello @timwsuqld,
We're currently reviewing our open issues and would like to verify if this problem still exists in the latest NetBird version.
Could you please confirm if the issue is still there?
We may close this issue temporarily if we don't hear back from you within 2 weeks, but feel free to reopen it with updated information.
Thanks for your contribution to improving the project!
@mlsmaycon commented on GitHub (Jun 1, 2025):
closing issue due to no recent feedback. Feel free to open a new one if the issue persist or reopen if this was a feature request.
@Equador1 commented on GitHub (Aug 28, 2025):
@nazarewk Yes the problem still exist, i have the same issue on Windows 11 pro and Netbird v0.55.2.
@mlsmaycon commented on GitHub (Aug 28, 2025):
@Equador1 can you please share the upload key for the following command?
@Equador1 commented on GitHub (Aug 28, 2025):
@mlsmaycon
Upload file key:
57774bb34212e0ea9e0546d150dcbdded65d485a97cbb663520e1844c9831e90/c84c3d93-79c5-4ec7-bf75-113c2757149e