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Failed to update user #260

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opened 2025-11-20 05:08:42 -05:00 by saavagebueno · 6 comments
saavagebueno commented 2025-11-20 05:08:42 -05:00
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Originally created by @0PandaDEV on GitHub (Jan 3, 2023).

Describe the problem
When I try to invite another user on the admin panel, I get an error message "Failed to update user". I have of course entered real data.

image
image

Can it be that it is because the user has already registered with this email? In the docs it says that you can only invite unregistered users. If this is the case, is there a way to invite this user anyway?

image

Originally created by @0PandaDEV on GitHub (Jan 3, 2023). **Describe the problem** When I try to invite another user on the admin panel, I get an error message "Failed to update user". I have of course entered real data. ![image](https://user-images.githubusercontent.com/70103896/210377413-66331843-1041-485d-9eb5-9fbca94d6723.png) ![image](https://user-images.githubusercontent.com/70103896/210377423-2e955ca4-fe34-4fb5-a70a-aabf763fca4d.png) Can it be that it is because the user has already registered with this email? In the docs it says that you can only invite unregistered users. If this is the case, is there a way to invite this user anyway? ![image](https://user-images.githubusercontent.com/70103896/210378071-d4592597-3bdd-44b6-9fff-42b8a171889b.png)
saavagebueno commented 2025-11-20 05:08:43 -05:00
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@braginini commented on GitHub (Jan 5, 2023):

Hey @0PandaDEV.
That's not possible because if a user exists, this means that they have an account, and NetBird only supports one account/network per user.

However, we could modify it manually for your case. Please ping us via Slack.

@braginini commented on GitHub (Jan 5, 2023): Hey @0PandaDEV. That's not possible because if a user exists, this means that they have an account, and NetBird only supports one account/network per user. However, we could modify it manually for your case. Please ping us via [Slack](https://join.slack.com/t/netbirdio/shared_invite/zt-vrahf41g-ik1v7fV8du6t0RwxSrJ96A).
saavagebueno commented 2025-11-20 05:08:43 -05:00
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@iramykytyn commented on GitHub (Aug 1, 2023):

I run into the same issue. I can't add a new user and receive the same message that it failed to update user, although there is no user with such email and name in my system..

@iramykytyn commented on GitHub (Aug 1, 2023): I run into the same issue. I can't add a new user and receive the same message that it failed to update user, although there is no user with such email and name in my system..
saavagebueno commented 2025-11-20 05:08:43 -05:00
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@dillfrescott commented on GitHub (Sep 11, 2023):

When I invite a user, it brings them to a sign up page. And when I make an account for the user and try to invite a user, it errors out. Makes no sense

@dillfrescott commented on GitHub (Sep 11, 2023): When I invite a user, it brings them to a sign up page. And when I make an account for the user and try to invite a user, it errors out. Makes no sense
saavagebueno commented 2025-11-20 05:08:43 -05:00
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@dillfrescott commented on GitHub (Sep 11, 2023):

It says:

The invited users will receive an email invitation that they have to confirm. After logging in to the system, they will join your network automatically.

And when I try to "log in" as that user it throws an error...

@dillfrescott commented on GitHub (Sep 11, 2023): It says: ``` The invited users will receive an email invitation that they have to confirm. After logging in to the system, they will join your network automatically. ``` And when I try to "log in" as that user it throws an error...
saavagebueno commented 2025-11-20 05:08:43 -05:00
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@mlsmaycon commented on GitHub (Sep 12, 2023):

It says:

The invited users will receive an email invitation that they have to confirm. After logging in to the system, they will join your network automatically.

And when I try to "log in" as that user it throws an error...

@dillfrescott could you share the error?

@mlsmaycon commented on GitHub (Sep 12, 2023): > It says: > > ``` > The invited users will receive an email invitation that they have to confirm. After logging in to the system, they will join your network automatically. > ``` > > And when I try to "log in" as that user it throws an error... @dillfrescott could you share the error?
saavagebueno commented 2025-11-20 05:08:44 -05:00
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@dillfrescott commented on GitHub (Sep 12, 2023):

Screenshot 2023-09-12 205922

@dillfrescott commented on GitHub (Sep 12, 2023): ![Screenshot 2023-09-12 205922](https://github.com/netbirdio/netbird/assets/56714680/1ec3c81f-a3d8-43b6-a2ef-f0fe11ac9fae)
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Reference: SVI/netbird#260
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