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Unable to receive verification code for netbird self-hosted email registration account #473

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opened 2025-11-20 05:12:01 -05:00 by saavagebueno · 10 comments
saavagebueno commented 2025-11-20 05:12:01 -05:00
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Originally created by @luobobo896 on GitHub (Oct 14, 2023).

I use the self-hosting platform built by Ubuntu, use the ui interface to register, and go to the interface receiving the verification code, but I never received the verification code. How can I solve this problem?

Originally created by @luobobo896 on GitHub (Oct 14, 2023). I use the self-hosting platform built by Ubuntu, use the ui interface to register, and go to the interface receiving the verification code, but I never received the verification code. How can I solve this problem?
saavagebueno commented 2025-11-20 05:12:02 -05:00
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@mlsmaycon commented on GitHub (Oct 14, 2023):

Hello @luobobo896, have you followed this guide with Zitadel? If so, Zitadel requires a SMTP configuration, see guide here: https://zitadel.com/docs/guides/manage/console/instance-settings#smtp

@mlsmaycon commented on GitHub (Oct 14, 2023): Hello @luobobo896, have you followed this [guide](https://docs.netbird.io/selfhosted/selfhosted-quickstart) with Zitadel? If so, Zitadel requires a SMTP configuration, see guide here: https://zitadel.com/docs/guides/manage/console/instance-settings#smtp
saavagebueno commented 2025-11-20 05:12:02 -05:00
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@braginini commented on GitHub (Oct 14, 2023):

I use the self-hosting platform built by Ubuntu, use the ui interface to register, and go to the interface receiving the verification code, but I never received the verification code. How can I solve this problem?

The script from this guide generates a user and a password for the administartor. You don't need to register. In case you want to add a new user in addition to the administrator, then you need to set up the SMTP integration as @mlsmaycon pointed out.

@braginini commented on GitHub (Oct 14, 2023): > I use the self-hosting platform built by Ubuntu, use the ui interface to register, and go to the interface receiving the verification code, but I never received the verification code. How can I solve this problem? The script from this [guide](https://docs.netbird.io/selfhosted/selfhosted-quickstart) generates a user and a password for the administartor. You don't need to register. In case you want to add a new user in addition to the administrator, then you need to set up the SMTP integration as @mlsmaycon pointed out.
saavagebueno commented 2025-11-20 05:12:02 -05:00
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@pigers commented on GitHub (Mar 13, 2024):

link is borked , please provide new one.

@pigers commented on GitHub (Mar 13, 2024): link is borked , please provide new one.
saavagebueno commented 2025-11-20 05:12:02 -05:00
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@manojsomase commented on GitHub (Apr 1, 2024):

Hello @luobobo896, have you followed this guide with Zitadel? If so, Zitadel requires a SMTP configuration, see guide here: https://zitadel.com/docs/guides/manage/console/instance-settings#smtp

Link is not working....can please update....

@manojsomase commented on GitHub (Apr 1, 2024): > Hello @luobobo896, have you followed this [guide](https://docs.netbird.io/selfhosted/selfhosted-quickstart) with Zitadel? If so, Zitadel requires a SMTP configuration, see guide here: https://zitadel.com/docs/guides/manage/console/instance-settings#smtp Link is not working....can please update....
saavagebueno commented 2025-11-20 05:12:03 -05:00
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@gecube commented on GitHub (May 1, 2024):

@mlsmaycon https://zitadel.com/docs/guides/manage/console/instance-settings#smtp link is not working, unfortunately.

@gecube commented on GitHub (May 1, 2024): @mlsmaycon https://zitadel.com/docs/guides/manage/console/instance-settings#smtp link is not working, unfortunately.
saavagebueno commented 2025-11-20 05:12:03 -05:00
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@mlsmaycon commented on GitHub (May 1, 2024):

Try this one: https://zitadel.com/docs/guides/manage/console/default-settings#smtp

@mlsmaycon commented on GitHub (May 1, 2024): Try this one: https://zitadel.com/docs/guides/manage/console/default-settings#smtp
saavagebueno commented 2025-11-20 05:12:03 -05:00
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@gecube commented on GitHub (May 1, 2024):

@mlsmaycon Hey! Thanks, but it is not what I expect. I want to configure Zitadel self-hosted. Preferably - in headless mode. Like with config file or better - ENV variables.

@gecube commented on GitHub (May 1, 2024): @mlsmaycon Hey! Thanks, but it is not what I expect. I want to configure Zitadel self-hosted. Preferably - in headless mode. Like with config file or better - ENV variables.
saavagebueno commented 2025-11-20 05:12:03 -05:00
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@krystofkrticka commented on GitHub (May 13, 2024):

I'm also facing this issue even though I setup smtp access using netbid.[domainname].com/ui/console but it's still not sending emails. I clicked setup smtp in zitadel dashboard to set it up.

@krystofkrticka commented on GitHub (May 13, 2024): I'm also facing this issue even though I setup smtp access using netbid.[domainname].com/ui/console but it's still not sending emails. I clicked setup smtp in zitadel dashboard to set it up.
saavagebueno commented 2025-11-20 05:12:03 -05:00
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@braginini commented on GitHub (May 16, 2024):

Hey guys,
You should contact Zitadel support as this issue is not related to NetBird: https://github.com/zitadel/zitadel

@braginini commented on GitHub (May 16, 2024): Hey guys, You should contact Zitadel support as this issue is not related to NetBird: https://github.com/zitadel/zitadel
saavagebueno commented 2025-11-20 05:12:03 -05:00
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@neil-vistasupport commented on GitHub (Jun 13, 2024):

Netbird uses older version of zitadel which doesn't include SMTP templates so i disagree with it's not Netbird issue. the base image needs to be resolved. that being said self host is what it sounds like. if you have an issue you need to work it out.

@neil-vistasupport commented on GitHub (Jun 13, 2024): Netbird uses older version of zitadel which doesn't include SMTP templates so i disagree with it's not Netbird issue. the base image needs to be resolved. that being said self host is what it sounds like. if you have an issue you need to work it out.
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Reference: SVI/netbird#473
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