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Can not connect to server while login success, and can not manage the info in Admin Panel. #510

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opened 2025-11-20 05:12:45 -05:00 by saavagebueno · 5 comments
saavagebueno commented 2025-11-20 05:12:45 -05:00
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Originally created by @duanyunlun on GitHub (Nov 16, 2023).

Describe the problem
After one PC of my peers was expired, I CAN'T connect to the server any more even the login was successfull.
image

I still can login the Admin Panel, but I could not do any change of all the settings. Like if I want to delete the expired peer, after click it pop up the tips:

image
image

I've tried Fully delete all the browser cache, but still the same.

Here's the client.log (PARTLY but the left is repeated) :

2023-11-16T15:16:58+08:00 INFO client/cmd/service_controller.go:23: starting Netbird service
2023-11-16T15:16:58+08:00 INFO client/internal/config.go:107: generating new config C:\ProgramData\Netbird\config.json
2023-11-16T15:16:58+08:00 INFO client/cmd/service_controller.go:63: started daemon server: 127.0.0.1:41731
2023-11-16T15:17:03+08:00 WARN client/server/server.go:121: failed login: rpc error: code = InvalidArgument desc = invalid setup-key or no sso information provided, err: invalid UUID length: 0
2023-11-16T15:17:12+08:00 ERRO client/internal/login.go:126: failed registering peer rpc error: code = Internal desc = failed handling request,00000000-0000-0000-0000-000000000000
2023-11-16T15:17:12+08:00 ERRO client/server/server.go:124: failed login: rpc error: code = Internal desc = failed handling request
Originally created by @duanyunlun on GitHub (Nov 16, 2023). **Describe the problem** After one PC of my peers was expired, I CAN'T connect to the server any more even the login was successfull. ![image](https://github.com/netbirdio/netbird/assets/15923235/c1707454-ac0f-4f99-a61d-52aca6a889af) I still can login the Admin Panel, but I could not do any change of all the settings. Like if I want to delete the expired peer, after click it pop up the tips: ![image](https://github.com/netbirdio/netbird/assets/15923235/ea7aa647-e641-4aa8-a641-bfc7a1cafaf8) ![image](https://github.com/netbirdio/netbird/assets/15923235/97ff7547-f956-40dc-a835-b2316f28dbcd) I've tried Fully delete all the browser cache, but still the same. Here's the client.log (PARTLY but the left is repeated) : ``` 2023-11-16T15:16:58+08:00 INFO client/cmd/service_controller.go:23: starting Netbird service 2023-11-16T15:16:58+08:00 INFO client/internal/config.go:107: generating new config C:\ProgramData\Netbird\config.json 2023-11-16T15:16:58+08:00 INFO client/cmd/service_controller.go:63: started daemon server: 127.0.0.1:41731 2023-11-16T15:17:03+08:00 WARN client/server/server.go:121: failed login: rpc error: code = InvalidArgument desc = invalid setup-key or no sso information provided, err: invalid UUID length: 0 2023-11-16T15:17:12+08:00 ERRO client/internal/login.go:126: failed registering peer rpc error: code = Internal desc = failed handling request,00000000-0000-0000-0000-000000000000 2023-11-16T15:17:12+08:00 ERRO client/server/server.go:124: failed login: rpc error: code = Internal desc = failed handling request ```
saavagebueno commented 2025-11-20 05:12:45 -05:00
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@surik commented on GitHub (Nov 16, 2023):

Hi @duanyunlun is this a self-hosted or cloud installation? If this is one the cloud does the logout and login again help?

@surik commented on GitHub (Nov 16, 2023): Hi @duanyunlun is this a self-hosted or cloud installation? If this is one the cloud does the logout and login again help?
saavagebueno commented 2025-11-20 05:12:46 -05:00
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@duanyunlun commented on GitHub (Nov 16, 2023):

Hi @duanyunlun is this a self-hosted or cloud installation? If this is one the cloud does the logout and login again help?

Cloud installation. Logout and login again didn't work.

@duanyunlun commented on GitHub (Nov 16, 2023): > Hi @duanyunlun is this a self-hosted or cloud installation? If this is one the cloud does the logout and login again help? Cloud installation. Logout and login again didn't work.
saavagebueno commented 2025-11-20 05:12:46 -05:00
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@surik commented on GitHub (Nov 16, 2023):

After you re login what exactly didn't work? Do you still see "Failed to delete peer..." in the dashboard?

We had an issue on our cloud this morning. Few people reported a similar issue with the dashboard. But this should be fixed now. Let's confirm if this is the case for you.

If you still have the same issue with the dashboard could you please send your email with the reference to this GitHub issue to support@netbird.io?

@surik commented on GitHub (Nov 16, 2023): After you re login what exactly didn't work? Do you still see "Failed to delete peer..." in the dashboard? We had an issue on our cloud this morning. Few people reported a similar issue with the dashboard. But this should be fixed now. Let's confirm if this is the case for you. If you still have the same issue with the dashboard could you please send your email with the reference to this GitHub issue to [support@netbird.io](mailto:support@netbird.io)?
saavagebueno commented 2025-11-20 05:12:46 -05:00
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@duanyunlun commented on GitHub (Nov 17, 2023):

@surik It worked now, I think it should be your cloud's issue.

@duanyunlun commented on GitHub (Nov 17, 2023): @surik It worked now, I think it should be your cloud's issue.
saavagebueno commented 2025-11-20 05:12:46 -05:00
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@RaymondDay61 commented on GitHub (Jun 12, 2024):

It keeps coming up "login required" after a while and on the command line I don't know how to fix that I tried a lot of things and it never works.

@RaymondDay61 commented on GitHub (Jun 12, 2024): It keeps coming up "login required" after a while and on the command line I don't know how to fix that I tried a lot of things and it never works.
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Reference: SVI/netbird#510
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